Muhammad Abd el Azim Mabrouk
Operations Supervisor
Al Jizah,GZ
Summary
Strategic and customer-centric Operations Leader with over 15 years of experience excelling in managing large-scale teams and optimizing service delivery within fast-paced logistics environments. Proven expertise in enhancing customer satisfaction through effective people management, strategic forecasting, and meticulous scheduling. Adept at driving operational excellence by aligning team performance with business objectives to consistently surpass quality and sales targets. A dedicated manager passionate about building high-performance, customer-oriented cultures that deliver exceptional results.
Overview
25
25
years of professional experience
3
3
Certifications
Work History
Assistant Manager
Luggage To Ship
Giza, Giza
04.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Increased sales through effective merchandising strategies and targeted promotions.
Operation SR. Supervisor
Luggage To Ship
09.2021 - 07.2023
- Managing the operation daily tasks.
- Handling customer complaints and issues.
- Manage logistics operations related to strategic military contingency maneuvers.
- Manage training schedule and team coaching.
- Take part in monthly marketing plans.
- Following on monthly sales.
- Working on meeting the company targets weather quality or Sales.
Operations Supervisor
Luggage To Ship
08.2020 - 09.2021
- Managing the operation daily tasks.
- Responsible for the customer service team performance (Quality, Coaching, adherence etc.)
- Monitoring packages delivery and handling in transit cases.
Operational Specialist
Luggage To Ship
10.2019 - 07.2020
- Handling incoming calls from customers.
- Handling emails and chat.
- Monitoring packages delivery and handling in transit cases.
Sales Specialist
Almosafer
01.2018 - 10.2019
- Tele sales agent handling Saudi Arabia and Kuwait customers, who are willing to travel abroad.
- Creating travel programs depending on customer needs and requests.
Customer Service
Mobinil
10.2013 - 06.2015
- Customer service agent, handling corporate accounts through calls, emails and chats.
- Joined the assist team, handling back-office complaints and internal team knowledge inquires.
Customer Service and team leader
Xceed (du account UAE)
01.2011 - 10.2013
- Cs for pre-paid lines and billing, Handling customer complaints
- (Temp TL) Handling a team of 15 agents, Managing team performance and KPIs.
- Recruitment Task (Phone screening).
Tele sales
Forte 1 contact center
01.2008 - 01.2010
- Tele sales IT equipment and installing systems and hardware for UK and Australia.
- Floor walker handling teams inquiries and customer complaints and hard calls
Data entry
EL REDA WE ELNOOR
02.2005 - 11.2005
- Data entry for labor workers documents who work outside the country (Gulf countries).
- Making marketing calls to customers to let them know about the company services.
TIMESHARE
SAMA travel agency
02.2004 - 04.2005
- Tele sales over the phone (EGYPTIAN clients).
- Face to face customer services for the clients who come to complete their contacts with the company and who come to receive their apartments.
Ass. Director
EGYPTION TV
01.2001 - 07.2003
- Administration work in the work locations like studious for programs or movies.
Education
Bachelor's degree - Languages
El Madina Academy For International Languages
01.2007
High school - undefined
Valley language school
01.2002
Skills
Operational efficiency management
Effective problem resolution
Service excellence
Performance evaluation
Team leadership
Strategic team guidance
Certification
Overcome Overthinking - LinkedIn
Timeline
Assistant Manager
Luggage To Ship
04.2023 - Current
Operation SR. Supervisor
Luggage To Ship
09.2021 - 07.2023
Operations Supervisor
Luggage To Ship
08.2020 - 09.2021
Operational Specialist
Luggage To Ship
10.2019 - 07.2020
Sales Specialist
Almosafer
01.2018 - 10.2019
Customer Service
Mobinil
10.2013 - 06.2015
Customer Service and team leader
Xceed (du account UAE)
01.2011 - 10.2013
Tele sales
Forte 1 contact center
01.2008 - 01.2010
Data entry
EL REDA WE ELNOOR
02.2005 - 11.2005
TIMESHARE
SAMA travel agency
02.2004 - 04.2005
Ass. Director
EGYPTION TV
01.2001 - 07.2003
High school - undefined
Valley language school
Bachelor's degree - Languages
El Madina Academy For International Languages
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