

Have been driving business growth since 2015, working across multinationals and startups in Egypt and abroad.
Over my career, Gained hands-on experience in Sales, Operations, Training, Customer Service, and Quality Assurance, giving a broad perspective on how organizations operate and grow.
Successfully contributed across diverse industries, including Telecom, Logistics & Supply Chain, FMCG, E-Commerce, EdTech, and now Professional Services (Tax & Accounting)
Continuously widening my business expertise and giving me a 360° view of business industries.
Currently serving as Head of Sales at a leading tax and accounting firm, Leading appointment setting and account management teams, driving revenue growth, optimizing sales processes, and aligning strategy with client value. Known as a change agent, I leverage strategic thinking and practical experience to help organizations translate vision into actionable plans and execute them to achieve measurable results.
I thrive in turning opportunities into growth, building high-performing teams, and delivering tangible business impact.
Increased overall sales revenue by +12% by first quarter.
Building scalable sales processes and enforcing CRM best practices . Leading, Training & Coaching multi-layer sales teams to exceed targets Driving client acquisition, retention, and account growth.
Aligning sales execution with tax and accounting service delivery Leveraging data and performance metrics to optimize results. Passionate about turning opportunities into results and ensuring clients receive exceptional value.
Owned new business growth strategy across defined markets, segments, and industries.
Built and managed a high-quality sales pipeline while contributing directly to revenue forecasting and target planning.
Led complex discovery and solution-mapping conversations with senior stakeholders and decision-makers.
Acted as a bridge between leadership and frontline sales, translating strategy into execution.
Contributed to pricing models, proposal frameworks, and deal-approval processes.
Mentored junior sales and appointment-setting teams on discovery, qualification, and closing best practices.
Identified process gaps and helped shape SOPs to improve conversion rates and deal velocity.
Partnered with account management to ensure smooth handover, client satisfaction, and upsell readiness.
Design, implement, and improve company quality standards.
Analyze data to find areas for growth.
Assist in the recruiting process.
Training, motivating, coaching, and correcting SAs to ensure that standards are met.
Create reports to track progress.
Formulate strategies to increase productivity.
Review processes to ensure that they align with current trends and vision.
Auditing all deals to ensure following Standards and customer satisfaction.
Leading Sales and Expanding through 6 Delta cities (Ismailia, Sharkeya, Mansoura, Damietta, El-Mahalla and Kafr El-Sheikh)
Explore the cities that we will expand in terms of (Market size, Merchant requirements, Mentalities, geographic places) through market research.
Performing as a city lead for the assigned cities to expand.
Drive the growth of the city closely with the area managers and supervisors.
Drive the geographical growth within each city to reach larger base of customers.
Fully responsible for the monthly targets distribution and explain it to Area sales manager, Supervisors from GMV&NMV and active merchants daily with increasing the percentage week over week. Shoulder to shoulder with Area sales managers, Supervisors and agents in visits and order visits to give them the vision of the company and work flow.
Follow up on a daily basis on Area sales manager, Supervisor daily performance and productivity to be aligned with the company expectation and requirement.
Follow up on stock availability and replenishment plan with operation team to ensure the SKU’s availability on application to achieve targets.
Monitor agents' performance with ASM and try all scenarios with agents through training to achieve daily targets.
Senior key account manager who manage to hunt new accounts and farm/grow existing accounts.
The single primary point of communication with accounts for all aspects of the business.
Grow our portfolio of quality carriers.
Collaborate with logistics team to understand customer needs and requirements, and create solutions for efficiencies and cost savings. Practice a detailed understanding of the truckload industry, carrier strengths, equipment options, regulations, seasonality, and regional or nationwide market pricing.
Senior Account manager at (Gated Communities and Business Parks), Etisalat.
Designing, implementing and achieving a strategic business plan to ensure Etisalat strong presence in Gated communities and business parks with its (Triple play services) Nation wide.
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Scheduled and taught in class and online courses to increase learning opportunities.
Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored participant workflow and behaviors throughout training process.
Negotiation expertise
Deal closing
Sales presentations
Customer acquisition
Key account growth
Pipeline management
Pricing strategy
Sales process optimization
Sales training
CRM proficiency
Teamwork
Teamwork and collaboration