Madiha El Shahidy
Al Haram,Giza
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Hard-working [Receptionist manager] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Organised Receptionist Manager excelling in team leadership and customer service. Transformed front desk operations, boosting client satisfaction and efficiency. Skilled in training staff and implementing new protocols for smoother operations.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist manager
Healthy Life Clinic
El-Sheikh Zayed City, Giza
05.2010 - Current
- Managed reception area, ensuring professional and efficient service for visitors.
- Coordinated appointment schedules for multiple staff members, reducing conflict and confusion.
- Implemented new filing system, resulting in improved document organisation.
- Streamlined communication channels between departments, enhancing operational efficiency.
- Handled customer queries via telephone and email with a high level of professionalism.
- Trained new reception staff to ensure consistent standard of service.
- Supervised all front desk activities for smooth daily operations.
- Maintained cleanliness and orderliness of the lobby area, creating a welcoming atmosphere for guests.
- Facilitated internal meetings by arranging meeting rooms and equipment timely.
- Worked closely with management to implement business strategies at the reception level.
- Contributed to team meetings with ideas for improving guest experiences.
- Kept reception areas clean and tidy to maintain professional standards.
- Handled customer complaints calmly and professionally to maintain clinic reputation.
Education
Certificate of Higher Education - Administration
Madina Higher Institute For Technology
Haram, Giza 09.2001 - 07.2004
Skills
- Customer relations
- Attention to Detail
- Leadership
- Organisation management
- Empathy and patience
- Complaint handling
- Staff supervision
- Word processing
- Document preparation
- Confidentiality maintenance
- People Management
- Effective listening
- Professional telephone manner
- Client experience improvement
- Professional communication
- Booking management
Languages
English
Intermediate
Affiliations
- Reading
- Decor
Timeline
Receptionist manager
Healthy Life Clinic
05.2010 - Current
Certificate of Higher Education - Administration
Madina Higher Institute For Technology
09.2001 - 07.2004
Similar Profiles
Luis AndradeLuis Andrade
Medical-assistant at HEALTHY LIFE FAMILY CLINICMedical-assistant at HEALTHY LIFE FAMILY CLINIC
Cynthia KruseCynthia Kruse
Pilates Instructor/Personal Trainer at Life Time Healthy Way of LifePilates Instructor/Personal Trainer at Life Time Healthy Way of Life
Jordan InceJordan Ince
Membership Concierge II at Life Time Healthy Way of LifeMembership Concierge II at Life Time Healthy Way of Life