Summary
Overview
Work History
Education
Skills
Timeline
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Magdy El-Hamaky

Magdy El-Hamaky

Senior Specialist, Contact Center Assistant
ALEXANDRIA

Summary

Professional Summary


Dynamic professional with a proven track record at Contact Financial Holding, excelling in customer relationship management and innovative problem-solving. Adept at enhancing team productivity and driving operational improvements, I leverage strong communication skills and legal expertise to deliver tailored financial solutions and ensure high customer satisfaction. Fluent in Arabic and proficient in Microsoft Office Suite.

Overview

11
11
years of professional experience
1
1
Language

Work History

Junior Lawyer (Trainee)

Law Firm – Egypt
05.2014 - 06.2016
  • Drafted and reviewed legal contracts and documentation.
  • Attended court sessions and followed up on case progress.
  • Prepared legal memoranda and conducted legal research to support senior lawyers.
  • Drafted legal documents, including pleadings, motions, and briefs, to advance clients'' interests in litigation matters.

Customer Service Representative & Direct Sales Exe

Mansour Group – Egypt
09.2017 - 09.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Delivered customer support and achieved sales targets.
  • Engaged in promotional campaigns to expand customer base.
  • Improved customer satisfaction through quick problem resolution and proactive communication.

Senior Specialist, Contact Center Assistant

Contact Financial Holding – Egypt
10.2019 - Current
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
  • Enhanced team productivity by implementing efficient project management strategies.
  • Handle customer inquiries and provide tailored financial solutions.
  • Resolve complaints efficiently to ensure high levels of customer satisfaction.
  • Process and monitor financing operations in compliance with company policies.
  • Support and train new team members on company systems and procedures.

Education

J.D. - Public Law

Alexandria University
Alexandria
04.2001 -

Skills

  • Strong communication and customer relationship management
  • Negotiation, persuasion, problem-solving, and decision-making
  • Drafting and reviewing legal contracts and agreements
  • Preparing legal memoranda,and conducting legal research,
  • Providing legal advice and support to management
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experienced in CRM systems and client data management
  • Innovation management
  • Root-cause analysis
  • Team collaboration
  • Continuous improvement

Timeline

Senior Specialist, Contact Center Assistant

Contact Financial Holding – Egypt
10.2019 - Current

Customer Service Representative & Direct Sales Exe

Mansour Group – Egypt
09.2017 - 09.2019

Junior Lawyer (Trainee)

Law Firm – Egypt
05.2014 - 06.2016

J.D. - Public Law

Alexandria University
04.2001 -

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Magdy El-HamakySenior Specialist, Contact Center Assistant