Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Timeline
Generic
Magdy El-Hamaky

Magdy El-Hamaky

Alexandria

Work Preference

Desired Job Title

Administrative Assistant - Senior SpecialistCustomer Service Representative & Direct Sales ExeJunior Lawyer (Trainee)

Work Type

Full Time

Location Preference

On-Site

Summary

professional with a proven track record at Contact Financial Holding, excelling in customer relationship management and innovative problem-solving. Adept at enhancing team productivity and operational leadership improvements, I leverage strong communication skills and legal expertise to deliver tailored financial solutions and ensure high customer satisfaction. Fluent in Arabic and proficient in Microsoft Office .
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

Junior Lawyer (Trainee)

Law Firm
Alexandria
01.2014 - 01.2016
  • Drafting and reviewing legal contracts and documentation.
  • Attending court sessions and following up on case progress.
  • Preparing legal memoranda and conducting legal research.
  • Drafting legal documents, including pleadings, defenses, and motions, to support clients' interests in litigation matters.

Customer Service Representative & Direct Sales Exe

Mansour Group
Alexandria
01.2017 - 01.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Delivered customer support and achieved sales targets.
  • Engaged in promotional campaigns to expand customer base.
  • Improved customer satisfaction through quick problem resolution and proactive communication.

Administrative Assistant - Senior Specialist

Contact Financial Holding
Alexandria
10.2019 - Current
  • Organize and manage daily administrative tasks to ensure smooth operations.
  • Coordinate meetings and provide logistical support for management.
  • Monitor and maintain files and data in accordance with company policies.
  • Support teams in improving operational efficiency and achieving objectives.
  • Identify areas for improvement, and implement strategies to achieve these objectives.
  • Lead change through quality-oriented strategies to support operations in achieving short- and long-term goals.
  • Build strong working relationships with clients through excellent customer service and proactive communication efforts.
  • Enhance team productivity by implementing effective project management strategies.
  • Handle client inquiries, and provide customized financing solutions.
  • Efficiently handle complaints to ensure high levels of customer satisfaction.
  • Monitor and implement financing operations in accordance with company policies.
  • Support and train new employees on work systems and procedures.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

J.D. - Public Law

Alexandria University
06.2016

Skills

  • Strong communication
  • Customer relationship management
  • Negotiation
  • Persuasion
  • Problem-solving
  • Decision-making
  • Drafting legal contracts
  • Reviewing legal contracts
  • Preparing legal memoranda
  • Conducting legal research
  • Providing legal advice
  • Support to management
  • Proficient in Microsoft Office Suite
  • Word
  • Excel
  • PowerPoint
  • Outlook

Websites

Languages

Arabic
English

Personal Information

Title: Administrative Assistant - Senior Specialist Communications

Timeline

Administrative Assistant - Senior Specialist

Contact Financial Holding
10.2019 - Current

Customer Service Representative & Direct Sales Exe

Mansour Group
01.2017 - 01.2019

Junior Lawyer (Trainee)

Law Firm
01.2014 - 01.2016

J.D. - Public Law

Alexandria University
Magdy El-Hamaky