System center Configuration Manger
Magdy Salama
ICT Support & System Admin
Cairo
Summary
Dynamic leader with expertise in operations management and team leadership, formerly at IT. Enhanced team communication and customer satisfaction, achieving a 30% improvement in service delivery. Skilled in strategic planning and problem-solving, fostering a collaborative environment. Proven track record in process improvements and CRM, driving performance and efficiency.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Assistant General Manager
IT
01.2007 - Current
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Resolved problems promptly to elevate customer approval.
- Improved operational workflows, resulting in smoother running of establishment.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Education
Good - Computer Science
Slah Salem
Cairo 04.2001 -
Skills
Operations management
Strategic planning skill
Team leadership expertise
Customer relationship management (CRM)
Workflow coordination
Process improvements
Team leadership
Problem-solving
Multitasking
Self motivation
Performance improvement
Analytical thinking
Program administration
Effective communication
Time management
Software
Active directory
Manage engine endpoint central
Microsoft office 365
Adobe acrobat
Microsoft teams
Nexthink
professional table tennis player
A former player for Zamalek Club, a former player in the Turkish League, and currently the coach of the Egyptian national team.
Timeline
Assistant General Manager
IT
01.2007 - Current
Good - Computer Science
Slah Salem
04.2001 -