System center Configuration Manger
Magdy Salama
ICT Support & System Admin
Cairo
Summary
Dynamic leader with expertise in operations management and team leadership, formerly at IT. Enhanced team communication and customer satisfaction, achieving a 30% improvement in service delivery. Skilled in strategic planning and problem-solving, fostering a collaborative environment. Proven track record in process improvements and CRM, driving performance and efficiency.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Assistant General Manager
IT
01.2007 - Current
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Resolved problems promptly to elevate customer approval.
- Improved operational workflows, resulting in smoother running of establishment.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Education
Good - Computer Science
Slah Salem
Cairo 04.2001 -
Skills
Operations management
Software
Active directory
Manage engine endpoint central
Microsoft office 365
Adobe acrobat
Microsoft teams
Nexthink
professional table tennis player
A former player for Zamalek Club, a former player in the Turkish League, and currently the coach of the Egyptian national team.
Timeline
Assistant General Manager
IT
01.2007 - Current
Good - Computer Science
Slah Salem
04.2001 -