Summary
Overview
Work History
Education
Skills
Languages
Birth date
Timeline
Generic
Nermine Eleskandrany

Nermine Eleskandrany

Cairo

Summary

Merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance , multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

CRM Specialist

Defacto
Maadi
03.2024 - Current
  • Created and maintained accurate records of customer interactions using CRM software.
  • Identified areas where processes could be improved or automated within the CRM system.
  • Assisted in developing training materials and conducting user training sessions for new employees on how to use the CRM system effectively.
  • Answered customer queries and handled complaints.
  • Provided technical support for existing reports, dashboards or other tools.
  • Maintained or updated business intelligence tools, databases or dashboards.

Visual Merchandiser

Defacto
Maadi
10.2023 - Current
  • Developed creative visual displays to showcase products and attract customers.
  • Organized store layout, fixtures and visual merchandising standards.
  • Created innovative floor plans to maximize visibility of merchandise.

Head Cashier

Defacto
Maadi
03.2023 - Current
  • Managed purchasing process for entire department.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Maintained records of daily transactions including sales receipts, cash received, discounts issued.
  • Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.

Stock Controller

Defacto
Maadi
10.2022 - 10.2023
  • Managed the accurate ordering, receiving and issuing of stock items.
  • Monitored stock levels to ensure adequate supply for production needs.
  • Maintained inventory records and updated them regularly in the company's database.
  • Prepared reports on inventory levels, price changes and stock movements.

Customer Advisor /Customer Service Cashier

Defacto
Maadi
07.2022 - 10.2023
  • Provided product information to customers.
  • Resolved customer complaints and escalated issues as necessary.
  • Reconciled cash register receipts at the end of each shift.
  • Created detailed reports on customer service metrics.
  • Collaborated with other departments to meet customer needs.
  • Updated records in the CRM system for accurate tracking of customer interactions.

Cashier

Arafa retail group
06.2021 - 07.2022
  • Operated cash register efficiently and accurately, processed payments .
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Sales Advisor (part Time) -

dally dress
08.2020 - 03.2021
  • Provided customers with information on products and services available.
  • Resolved customer complaints in a timely manner.

Education

Bachelor of Commerce - Accounting

Helwan University
06-2023

Skills

  • Competitive Analysis
  • Operational Modelling
  • Customer Retention Strategies
  • Business process improvement
  • KPI Tracking
  • Financial Planning
  • Operations Analysis
  • Problem-Solving
  • Database Management
  • Customer Service Management
  • multitasking
  • communications
  • stock merchandise

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Birth date

  • 7-1-2001

Timeline

CRM Specialist

Defacto
03.2024 - Current

Visual Merchandiser

Defacto
10.2023 - Current

Head Cashier

Defacto
03.2023 - Current

Stock Controller

Defacto
10.2022 - 10.2023

Customer Advisor /Customer Service Cashier

Defacto
07.2022 - 10.2023

Cashier

Arafa retail group
06.2021 - 07.2022

Sales Advisor (part Time) -

dally dress
08.2020 - 03.2021

Bachelor of Commerce - Accounting

Helwan University

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Nermine Eleskandrany