Maged Raafat Kamal Mansour
Voice Techniacl Support Enginner
Cairo
Summary
Highly motivated professional with strong problem-solving abilities, thirst for learning, and exceptional communication skills. Committed to contributing to team success and achieving positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Voice L1 Incident Management Engineer
Orange Business
10.2021 - Current
- Perform the 1" level of troubleshooting in all switched voice technology cases.
- Document all troubleshooting steps and provide regular updates of all actions taken to customers till incident resolution.
- Liaise with Higher level support teams for incident escalation and resolution.
- Enhanced team productivity by providing expert guidance and coaching on best practices in management engineering.
- Experienced project and group leader.
- Capable of working in cooperative/creative teams.
- Excellent written and oral communication skills.
- Able to adapt rapidly to new tasks.
Education
Graduate - Communication Engineering, Electronics Engineering
Misr International University
Cairo, Egypt 10.2016 - 05.2021
High School Diploma -
New Ramses College
Cairo, Egypt 10.2013 - 07.2016
High School Diploma -
El Oruba Language School
Maadi , Cairo 05.2004 - 07.2012
Skills
- Skilled in Microsoft Windows
- Analytical problem-solving
- Teamwork and collaboration
- Problem-solving abilities
- Active learning
- Time management
- Technical troubleshooting
- Effective communication
Certification
Technology Security Literacy Certification (Cisco & Ministry of Communications and Information Technology)
Personal Skills Experience
- Experienced project and group leader
- Capable of working in cooperative/creative teams
- Excellent written and oral communication skills
- Cloud Computing proficiency with AWS Certified Developer – Associate. Strong understanding of EC2 and VPCs, and proven ability to apply these skills.
- Able to adapt rapidly to new tasks
- Successfully designed machine learning model for diagnosis of COVID-19 through X-ray/CT-Scan images As a Graduation Project
Landline
(+20) 27057415
Academic Background - Graduate Undergraduate Studies
Misr International University, Communication Engineering, Electronics Engineering, New Ramses College - IGCSE
Personal Information
- Date of Birth: 10/21/97
- Nationality: Egyptian
Timeline
AWS Certified Developer – Associate
03-2025
Scrum Alliance logo Scrum Master Certified (SMC)
09-2023
Ethical Hacking from beginning to advanced (WE)
03-2022
Web development Challenger Track (Udacity & egyptfwd)
01-2022
Voice L1 Incident Management Engineer
Orange Business
10.2021 - Current
Technology Security Literacy Certification (Cisco & Ministry of Communications and Information Technology)
06-2021
Graduate - Communication Engineering, Electronics Engineering
Misr International University
10.2016 - 05.2021
High School Diploma -
New Ramses College
10.2013 - 07.2016
High School Diploma -
El Oruba Language School
05.2004 - 07.2012
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