Summary
Overview
Work History
Education
Skills
Courses
Hobbies
Timeline
Generic

MAHA BONDOK

Healthcare Quality Specialist

Summary

I am passionate to spread the true essence of quality in my work environment by shifting from a rules-based quality environment to a true culture of quality. I also aim to create harmony among the quality team members and other departments in the organization which will definitely help improving the quality of the patient centered care provided by the organization.

Overview

17
17
years of professional experience
8
8
years of post-secondary education
3
3
Languages

Work History

Healthcare Quality Specialist

Kafr El-Zayat General Hospital
Kafr El-Zayat, Egypt
08.2022 - Current
  • Preparing and implementing quality policies and procedures.
  • Performing daily audits and and creating audit reports.
  • Documenting, monitoring, and analyzing incident reports and sentinel event and putting action plan to prevent it’s recurrence.
  • Creating training materials and training healthcare providers.
  • Using quality improvement tools, measuring and analyzing KPIs.
  • Making recommendations for improvement.

Clinical Reviewer

Saudi German Hospital
Cairo, Egypt
03.2022 - 06.2022
  • Daily rounds at wards and ICUs
  • Mortality and Morbidity review (closed files)
  • Staff files review
  • Coordinating mortality and morbidity committees

Quality Trainee

El Araby Hospital
Ashmoon, Egypt
09.2021 - 01.2022
  • Performing audits according to JCI Standards
  • Quality tools workshops
  • Medical Records review
  • Tracer Methodology

Private Administrative Assistant

Dr. Mohamed Omar Vascular Clinic
, Germany
05.2014 - 08.2020
  • Performing various administrative tasks by filing, copying and sending documents.
  • Organizing and Scheduling appointments.
  • Developing and Maintaining a filing system.
  • Writing and Coordinating mail.
  • Managing taxes records.

Senior Hospital Pharmacist

Kafr El- Zayat General Hospital
Kafr El-Zayat, Egypt
05.2013 - 07.2013
  • Ensuring that the purchase, storage, and supply of all medicines and related items is operated in the most cost-effective manner
  • Provision of advice to medical and nursing staff and other professional staff to provide the highest quality pharmaceutical care of patients
  • Communicating to medical and nursing staff and other staff on the rational and safe use of medicines by provision of information in relation to medicines and their usage.

Senior Hospital Pharmacist

Kafr El-Zayat General Hospital
Kafr El-Zayat, Egypt
06.2010 - 04.2012
  • Supervising the medicines supply chain and ensuring pharmacy premises and systems are fit for purpose.
  • Responsible for purchasing drugs, equipments and supplies according to budget.
  • Training and supervising the junior pharmacists, and pharmacy technicians.
  • Participating and attending quality activities, and hospital continuing education program.

Junior Hospital Pharmacist

Kafr El-Zayat General Hospital
Kafr El-Zayat, Egypt
06.2007 - 05.2010
  • Preparing, and dispensing medication by reviewing and interpreting physicians' orders, detecting incompatibilities
  • Providing advice on the dosage of medicines and the most appropriate form of medication
  • Participating in the inventory of pharmacy stocks
  • Operating all data entry and generateing reports.

Community Pharmacist

El Rehab Pharmacy
Tanta , Egypt
09.2006 - 04.2007
  • Dispensing prescription medicines to the public
  • Ensuring that different treatments are compatible
  • Checking dosage and ensuring that medicines are correctly and safely supplied and labeled
  • Keeping a register of controlled drugs for legal and stock control purposes
  • Selling over-the-counter medicines
  • Advising patients of any adverse side effects of medicines or any potential interactions with other medicines.

Education

Diploma - Healthcare Quality Excellence

American University in Cairo
09.2020 - 08.2021

Pre-master - Biopharmaceutics

Tanta University
09.2006 - 05.2008

Bachelor - Pharmaceutical Sciences

Tanta University
09.2001 - 05.2006

Diploma - Hospital Management And Operational Excellence

American University in Cairo
09.2022 - 08.2023

Skills

Verbal and Written Communication skills

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Courses

  • Clinical Practice Course for Pharmacists (Clinical Pharmacology) at El Qasr El Einy, Cairo, Egypt (February 2005)
  • Training course in Good Manufacturing Practice at VACSERA, Cairo, Egypt (August 2005)
  • Student Skills Development Program at Cairo University, Cairo, Egypt (November - December 2006)
  • Quality Standards in Healthcare, IBDL Foundation, Egypt (January 2021) Quality Fundamentals, IBDL Foundation, Egypt (January 2021)
  • Six Sigma White Belt, The Council for Six Sigma, USA
  • Human Resources Diploma Online Course, Center of Excellence, UK (February 2021)
  • TQM Fundamentals and Philosophies Online Course, EDUCBA Platform, India (February-March 2021)
  • Leadership and Management in Global Health Online Course, University of Washington, USA (April-June 2021)
  • Project Management In Global Health Online Course, University of Washington, USA (June- September 2021)
  • Engaging the Private Sector to deliver COVID-19 tools and achieve Health for all, WHO (June 2022)
  • Economic Evaluation in Global Health, University of Washington, USA (June 2022- Sep 2022)
  • TEMOS Excellence in Medical Tourism ( GAHAR edition), TEMOS Academy, Germany, ( May 2023- Jun 2023)

Hobbies

HOBBIES

Writing

Handmade crafts

Traveling

Exercising

Timeline

Diploma - Hospital Management And Operational Excellence

American University in Cairo
09.2022 - 08.2023

Healthcare Quality Specialist

Kafr El-Zayat General Hospital
08.2022 - Current

Clinical Reviewer

Saudi German Hospital
03.2022 - 06.2022

Quality Trainee

El Araby Hospital
09.2021 - 01.2022

Diploma - Healthcare Quality Excellence

American University in Cairo
09.2020 - 08.2021

Private Administrative Assistant

Dr. Mohamed Omar Vascular Clinic
05.2014 - 08.2020

Senior Hospital Pharmacist

Kafr El- Zayat General Hospital
05.2013 - 07.2013

Senior Hospital Pharmacist

Kafr El-Zayat General Hospital
06.2010 - 04.2012

Junior Hospital Pharmacist

Kafr El-Zayat General Hospital
06.2007 - 05.2010

Pre-master - Biopharmaceutics

Tanta University
09.2006 - 05.2008

Community Pharmacist

El Rehab Pharmacy
09.2006 - 04.2007

Bachelor - Pharmaceutical Sciences

Tanta University
09.2001 - 05.2006
MAHA BONDOKHealthcare Quality Specialist