Maha Hamdy
Healthcare And Patient Safety Professional
New Cairo
Summary
Healthcare quality professional with background in patient safety and risk management. Proven ability to implement safety protocols and improve incident reporting systems, leading to enhanced patient care quality. Known for strong teamwork and adaptability in dynamic healthcare settings.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Quality and Patient Safety Team Leader
PMC hospital
Cairo, Cairo Governorate
10.2023 - 09.2024
- Preparing the hospital to register to GAHAR ACREDITATON through :
- Making gap analysis to address the action plan to achieve compliance to standards
- Forming all medical record forms complying GAHAR standards recommendations
- Training staff to patient safety standards and policies
- Training staff to quality concepts and risk management
- Reporting to higher management
- Forming committees according to standards requirements.
Senior Quality and Patient Safety Specialist
Al Bank Al Ahly Hospital
Cairo, Cairo Governorate
04.2023 - 09.2024
- Participating in hospital registration for GAHAR standards in April 2023.
- Daily Reviewing Medical Records of surgeries cases.
- Auditing ICU s & internal departments ( clinical departments ).
- Formulated Checklists for ORs & radiology department.
- Coordinating internal and external lectures as community activities.
- Conducted regular orientation training to new employees include (quality definition, patient safety goals ,and some other topics).
- Created and implemented programs, policies and procedures of several departments.
- Identified issues, analyzed information and provided solutions to problems and incident reports or OVRs.
- Engaged with direct contact with patients to better understand needs and deliver excellent service through direct interviews with all new admission cases to hospitals and also all surgeries patients to check compliance to hospital policies and standards plus check customer satisfaction.
Inpatient Pharmacist
Dar El Shefaa Hospital
01.2021 - 12.2022
Quality specialist
Cardiac Center for heart diseases & surgeries
01.2017 - 12.2020
- Company Overview: (MOH)
- Participating in hospital self-assessment as a preparation for Egyptian accreditation standards (Blood Bank ,Patient & Family Education ,Infection Control).
- Implementing root cause analysis to the incident reports and complaints from both staff and patients.
- Implementing Risk management program including risk assessment & defining priorities in clinical departments.
- Participating in preparation & training on Safety program in lab.
- Monitoring KPIs.
- Reporting monthly reports to hospital manager.
- Supervising collecting materials of patient education.
- Training staff on quality principles & quality tools.
- Work on improvement of flow chart of pathway for cardiac catheterization patients.
- Initiating stewardship program for controlling antibiotic use.
- (MOH)
GOVRNMENTAL PHARMACIST
FAMILY MEDICINE CENTER
07.2014 - 12.2016
Education
TQM diploma - Total Quality Management
AUC
Egypt 01.2016 - 02.2016
Bachelor of clinical pharmacy - Pharmaceutical Sciences
Tanta University
Tanta, Egypt 05.2007 - 05.2007
Skills
presentation skills
Incident investigation
Healthcare regulations
Accident investigation
Problem-solving
Teamwork skills
Health education
Decision-making
Adaptability and flexibility
Critical thinking
Active listening
Training delivery
Analytical thinking
Root-cause analysis
Report writing
Risk management
Data analysis
Personal Information
- Date of Birth: 09/30/85
- Nationality: Egyptian
- Marital Status: Single
- Religion: Muslim
Training
- Accreditation Preparation Specialist, Training program on JCI, CBAHI & Egyptian standards, 2018
- Psychological & Family Counseling Training Course, 03/2019 - 05/2019
- Leaders Preparation, Gharbeya Syndicate of Pharmacy, 2016
Timeline
Quality and Patient Safety Team Leader
PMC hospital
10.2023 - 09.2024
Senior Quality and Patient Safety Specialist
Al Bank Al Ahly Hospital
04.2023 - 09.2024
Inpatient Pharmacist
Dar El Shefaa Hospital
01.2021 - 12.2022
Quality specialist
Cardiac Center for heart diseases & surgeries
01.2017 - 12.2020
TQM diploma - Total Quality Management
AUC
01.2016 - 02.2016
GOVRNMENTAL PHARMACIST
FAMILY MEDICINE CENTER
07.2014 - 12.2016
Bachelor of clinical pharmacy - Pharmaceutical Sciences
Tanta University
05.2007 - 05.2007