Maha Hammad
Abu Dhabi,United Arab Emirates
Summary
MBA graduate in Finance with strong analytical and quantitative skills, seeking an entry-level opportunity to apply financial knowledge and gain hands-on experience. Detail-oriented, self-motivated, and reliable, with a background in retail and proven success in customer service and sales. Skilled in financial reporting, analysis, and delivering a positive customer experience.
Overview
15
15
years of professional experience
16
16
years of post-secondary education
Work History
Assistant Branch Manager
Arab Bank
06.2018 - 04.2025
- Led regular staff meetings and performance reviews to monitor team performance, set goals, and ensure accountability.
- Developed and executed a marketing plan that increased brand awareness and attracted new customers.
- Trained and mentored new customer service team members, upholding high standards of service and professionalism.
- Designed and implemented a customer service survey to quickly identify and resolve service issues.
- Maintained detailed customer service reports to track key performance metrics and identify improvement opportunities.
- Managed onboarding and training of new customer service agents to ensure consistent and high-quality customer support.
- Collected and analysed customer feedback, driving continuous service improvements and customer satisfaction initiatives.
Customer Relationship Officer
Arab Bank
05.2015 - 05.2018
- Greet customers warmly and assist with their banking needs in a professional and courteous manner.
- Handle cash transactions, including deposits, withdrawals, transfers, and check processing.
- Resolve customer inquiries related to account balances, statements, charges, and general banking services.
- Open new accounts (savings, checking, fixed deposits) and explain account features, terms, and benefits.
- Educate customers about digital banking tools (mobile apps, online banking, ATMs) and encourage usage.
- Ensure compliance with all banking regulations and policies, including KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures.
- Maintain accurate records of customer interactions and transactions.
SME Relationship Officer
Mashreq Bank
06.2014 - 04.2015
- Identify and acquire new SME clients by understanding their business needs, offering suitable banking solutions.
- Evaluate and recommend credit facilities such as term loans, working capital finance, overdrafts, and trade finance.
- Maintain strong client relationships by offering personalized service and continuous financial guidance.
- Monitor existing SME portfolios to ensure timely repayments and early identification of risk signals.
- Assist in loan documentation, disbursement processes, and post-disbursement monitoring.
- Achieve individual and team targets for loan disbursement, client retention, and cross-selling of bank products.
- Stay updated with industry trends, competitors, and SME financing innovations.
Personal Loan Banker
Barclays Bank
08.2010 - 04.2014
- Serve as the primary point of contact for clients, addressing banking inquiries and service requests promptly and professionally.
- Assist customers in opening and managing accounts (savings, current, fixed deposits), explaining product features and benefits.
- Promote and cross-sell bank products such as loans, credit cards, insurance, and investment services to meet customer needs.
- Guide clients in using digital banking platforms (mobile banking, online services, ATMs) to encourage and increase digital adoption.
- Conduct financial assessments and recommend tailored banking solutions to help clients achieve their financial goals.
- Follow up with customers to ensure satisfaction and identify new sales opportunities.
- Collaborate with internal teams to ensure smooth service delivery and contribute to meeting sales targets.
- Cairo
Education
Master of Business Administration - Major Global Finance and Banking
ESLSCA University Egypt
Egypt 07.2021 - 07.2025
Bachelor of Social Work - Social And Mental Health
Helwan University
Egypt 09.2006 - 05.2010
High School - English School
Kamal Soliman Language school
Egypt 09.1996 - 05.2005
Skills
- Communication Skills
- Ability to Multitask
- Time Management
- Business Development Strategies
- Excellent Communication skills
- Problem Solving Skills
- Frauds prevention knowledge
- Financial literacy
- Knowledge of banking regulations
Languages
Arabic
Fluent
English
Advanced
References
References available upon request.
Timeline
Master of Business Administration - Major Global Finance and Banking
ESLSCA University Egypt
07.2021 - 07.2025
Assistant Branch Manager
Arab Bank
06.2018 - 04.2025
Customer Relationship Officer
Arab Bank
05.2015 - 05.2018
SME Relationship Officer
Mashreq Bank
06.2014 - 04.2015
Personal Loan Banker
Barclays Bank
08.2010 - 04.2014
Bachelor of Social Work - Social And Mental Health
Helwan University
09.2006 - 05.2010
High School - English School
Kamal Soliman Language school
09.1996 - 05.2005
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