Maha Hussein

• Technical discussions with customers, utilizing processes, tools, and demonstrations to comprehensively understand their needs.
• Helped my customers to implement the Defender suite on different operating systems and provided best practices and recommendations.
• Act as the customer advocate by conveying insights and best practices to the Engineering team, facilitating the resolution of critical obstacles, and propelling enhancements to the product.
• Collaborated with internal stakeholder to comprehend business requirements.
• Successfully deployed the Microsoft Defender XDR stack at an enterprise scale globally, encompassing MDE, MDO MDI, and MDA.
• Implemented a robust security solution covering the Kill Chain stages to safeguard customer entities, including endpoints, networks, emails, users, and applications.
• Successfully facilitated the closure of multiple high-value deals by providing technical assistance and delivering Proof of Concept as a Service (POCaaS), demonstrating exceptional technical expertise and strategic planning.
• Played a pivotal role in securing a $+20M deals, contributing significantly to the company's revenue growth and strengthening client relationships.
• Fostered a collaborative environment by mentoring colleagues through shadowing sessions and providing answers to their questions, significantly enhancing their skills and contributing to their professional growth.

• Serving as service desk escalation support to customers, support the continuous development of KB articles for use by service desks agents, triage and work on issues faced by service desk agents, review open tickets daily, promptly following up to facilitate resolution for customers’ requests and provide sessions for best practices and methodology to scope and troubleshoot issues.

• The primary focus of O365 support professionals team is delivering the world's best professional technical support for Office 365 technologies including (Exchange Online, Azure Active Directory, SharePoint Online, OneDrive for Business, Teams).
• Provide premier support through platform migrations to SharePoint online, and implementation of major initiatives including enterprise search, data content classification, App Catalog management, Yammer, Office 365 Groups, and extending the SharePoint User Profile.

Booking.com

• Provided customer support in German, assisting with reservations, inquiries, and issue resolution

Weltbild GmbH

• Assisted German-speaking customers with billing explanations, order issues, and general inquiries.