Maha Sabry
Alexandria,ALX
Summary
Ingenious Senior Business Consultant with gifts in financial analysis, change management, business development and crisis management. Superb analytical, problem-solving and interpersonal strengths. Methodical and systematic with first-rate organizational skills. Negotiates and persuades at all decision-making levels.
Overview
10
10
years of professional experience
Work History
Senior Business Consultant
commercial consultant office
Alex, Alex
01.2024 - Current
- Led strategy development for client business transformation initiatives.
- Facilitated cross-functional workshops to identify needs and solutions.
- Analyzed market trends to guide strategic planning and recommendations.
- Developed comprehensive business models across various sectors.
- Mentored junior consultants on consulting methodologies and practices.
- Collaborated with stakeholders to align project objectives with organizational goals.
- Conducted risk assessments to identify potential execution challenges.
- Managed timelines and deliverables to meet client expectations.
General Manager
AlAbd Tourism Group
Alex, Alex
08.2021 - 12.2023
- Directed daily operations to achieve service excellence and guest satisfaction.
- Developed strategic partnerships with local businesses to enhance tourism offerings.
- Managed budget allocations for marketing campaigns and operational expenses.
- Oversaw recruitment and training to establish a skilled workforce.
- Implemented quality control measures to uphold high service standards.
- Analyzed market trends to inform strategic planning and business development.
- Coordinated special events to showcase AlAbd Tourism Group's unique experiences.
- Fostered a collaborative team environment through consistent communication and support.
Customer Service Manager
Mecca Hotel
Alex, Alex
08.2017 - 06.2021
- Oversaw daily operations of customer service department in upscale hotel.
- Resolved guest complaints promptly to enhance satisfaction and loyalty.
- Trained staff on customer service standards and hotel protocols.
- Collaborated with housekeeping and front desk to ensure seamless guest experiences.
- Monitored service quality through regular feedback and performance evaluations.
Customer Service Representative
Makka Hotel
Alex, Alex
02.2016 - 08.2017
- Streamlined guest check-in and check-out procedures for efficiency.
- Resolved guest inquiries and concerns promptly to enhance satisfaction.
- Provided detailed information on hotel amenities and local attractions.
- Managed payment processing and billing inquiries with precision.
- Maintained accurate daily records of guest interactions and transactions.
Education
Bachelor of Law - Law
Alexandria University
Alexandria05-2007
Skills
- Business transformation and modeling
- Strategic planning and analysis
- Risk management
- Customer relationship management
- Effective communication
- Problem solving
- Team leadership
- Service excellence
Timeline
Senior Business Consultant
commercial consultant office
01.2024 - Current
General Manager
AlAbd Tourism Group
08.2021 - 12.2023
Customer Service Manager
Mecca Hotel
08.2017 - 06.2021
Customer Service Representative
Makka Hotel
02.2016 - 08.2017
Bachelor of Law - Law
Alexandria University
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