Ingenious Senior Business Consultant with gifts in financial analysis, change management, business development and crisis management. Superb analytical, problem-solving and interpersonal strengths. Methodical and systematic with first-rate organizational skills. Negotiates and persuades at all decision-making levels.
Overview
10
10
years of professional experience
Work History
Senior Business Consultant
commercial consultant office
Alex, Alex
01.2024 - Current
Led strategy development for client business transformation initiatives.
Facilitated cross-functional workshops to identify needs and solutions.
Analyzed market trends to guide strategic planning and recommendations.
Developed comprehensive business models across various sectors.
Mentored junior consultants on consulting methodologies and practices.
Collaborated with stakeholders to align project objectives with organizational goals.
Conducted risk assessments to identify potential execution challenges.
Managed timelines and deliverables to meet client expectations.
General Manager
AlAbd Tourism Group
Alex, Alex
08.2021 - 12.2023
Directed daily operations to achieve service excellence and guest satisfaction.
Developed strategic partnerships with local businesses to enhance tourism offerings.
Managed budget allocations for marketing campaigns and operational expenses.
Oversaw recruitment and training to establish a skilled workforce.
Implemented quality control measures to uphold high service standards.
Analyzed market trends to inform strategic planning and business development.
Coordinated special events to showcase AlAbd Tourism Group's unique experiences.
Fostered a collaborative team environment through consistent communication and support.
Customer Service Manager
Mecca Hotel
Alex, Alex
08.2017 - 06.2021
Oversaw daily operations of customer service department in upscale hotel.
Resolved guest complaints promptly to enhance satisfaction and loyalty.
Trained staff on customer service standards and hotel protocols.
Collaborated with housekeeping and front desk to ensure seamless guest experiences.
Monitored service quality through regular feedback and performance evaluations.
Customer Service Representative
Makka Hotel
Alex, Alex
02.2016 - 08.2017
Streamlined guest check-in and check-out procedures for efficiency.
Resolved guest inquiries and concerns promptly to enhance satisfaction.
Provided detailed information on hotel amenities and local attractions.
Managed payment processing and billing inquiries with precision.
Maintained accurate daily records of guest interactions and transactions.
Techolution - Tech Lead Backend Development at Lead Consultant - Mauritius Commercial BankTecholution - Tech Lead Backend Development at Lead Consultant - Mauritius Commercial Bank