Maha Samy Hassoun
Relationship Manager
New Cairo
Summary
Proven track record of cultivating and maintaining strong client relationships, leading to increased loyalty and satisfaction within various portfolios. Skilled in surpassing set targets and implementing practical solutions that drive organizational success in dynamic settings.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Relationship Manager
EGY LEASE
03.2024 - Current
- Actively seek out and qualify new business opportunities within existing client accounts (upselling, cross-selling) and potential new clients.
- Cultivate and nurture strong, trusting client relationships by proactively addressing needs, resolving issues, and gathering feedback to enhance satisfaction.
- Coordinate seamlessly with internal departments (Product, Operations, Finance, Legal, Technical) to ensure effective delivery and client support.
- Lead contract negotiations, manage the sales pipeline, and work towards closing deals to meet revenue targets.
- Leverage existing relationships for referrals and introductions to new prospects.
- Facilitate the flow of client insights and market feedback to relevant internal teams for product/service enhancement and strategic planning.
- Contribute to sales forecasts and revenue projections based on pipeline status and client engagement.
- Monitor and report on key performance indicators (KPIs) related to client satisfaction, revenue generated, pipeline value, and conversion rates.
- Maintain accurate CRM records, monitor KPIs, contribute to sales forecasts, and prepare essential reports for management.
- Directly tied to generating new revenue and expanding accounts.
- Staying informed and contributing to the broader strategy.
Area Order Processing Manager
DMG MORI for Machines Trading & Services (S.A.E.)
01.2022 - 02.2024
- Development of new accounts and support of existing customers to generate new business leads.
- Establishing and maintaining strong customer relationships: understanding customer needs and developing solutions to address those needs in line with DMG MORI’s territory strategic sales plans, budget planning, and monthly forecasting.
- Development and delivery of product demonstrations and customer presentations.
- Execution of the sales projects, including technical clarification, handling requests for proposals (RFPs) and quotes (RFQs).
- Preparation of sales reports by collecting, analyzing, and summarizing sales and customer information, market analysis reports on competitors’ activities and market trends (CRM).
- Attendance of national and international trade shows, in-house exhibitions, and other marketing-related activities.
- Performance of further area sales-related duties as required.
Executive Assistant for Vice President
GALALA UNIVERSITY
12.2020 - 12.2021
- Provided comprehensive administrative and logistical support to the Vice President, ensuring efficient management of academic affairs.
- Managed complex calendars, prioritized communications, and coordinated high-level meetings with faculty, staff, and external academic partners.
- Overseen sensitive and confidential academic documentation with utmost discretion and accuracy.
- Facilitated cross-departmental communication within the university, streamlining information flow for academic initiatives.
- Contributed to the smooth operation of the academic office, supporting strategic educational objectives.
Relationship Manager
Abu Dhabi Commercial Bank- ADCB
11.2019 - 03.2020
- Generate new business to achieve defined targets in terms of the number of customers, volumes, and revenue.
- Achieve the Targets set in terms of product mix, active/ passive ratio, a liability targets.
- Build and deepen relationships with existing Priority Customers to achieve an increase in the share of the wallet and revenues.
- Effectively meeting customer expectations and handling/ reduction of customer complaints.
- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
- Manage the portfolio to de-risk against attrition and achieve stability of the book.
- Have complete knowledge of the customer base in terms of profile, demographics & psychographics, and assets in the Bank and in other places.
- Serve as the one-point contact to the High-Net-Worth customers of the Bank.
- Ensure full awareness of all policies relating to operational risk, sales processes, anti-misspelling, etc and comply with the same.
- Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.
Al Dana Relationship Manager
Commercial Bank of Dubai
02.2018 - 10.2019
- Make Al Dana assets, liabilities, and investment product sales to meet the given target.
- Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
- Aggressive Sales Call plans to acquire large prospective customers through referrals.
- Maintain and update customer information.
- Coordinate with the special accounts unit (recovery) to implement agreed actions in respect of Al Dana irregular accounts.
- Constantly updated product and process knowledge by successfully attending Tests, Quizzes, and Certifications.
- Effectively meeting customer expectations and handling/reducing customer complaints.
- Ensure KYC/AML updates and proper zero error documentation.
- Ensure full awareness of all policies and procedures issued about money laundering prevention and KYC.
- Ensure full awareness of all policies relating to operational risk, sales processes, anti-mis-selling, etc., and comply with the same.
MD EXECUTIVE ASSISTANT
RIECKERMANN GROUP
03.2015 - 01.2018
- Managed comprehensive executive operations for the Managing Director, including complex scheduling and high-level communications in a global industrial environment.
- Facilitated critical liaison between the MD and international industrial partners, key clients, and internal teams on machinery and solution projects.
- Overseen highly confidential business and project documentation with precision, directly supporting strategic decisions in industrial sales and operations.
- Streamlined administrative and logistical workflows, optimizing efficiency for the MD's office within the industrial machinery sector.
- Provided proactive support in coordinating complex project-related communications, ensuring smooth executive oversight of industrial solution deliveries.
CEO Executive Assistant – Customer Service
PALM HILLS DEVELOPMENTS
10.2013 - 02.2014
- Provided comprehensive executive support to the CEO, serving as a primary point of contact for high-profile clients and internal stakeholders, ensuring seamless communication and issue resolution.
- Managed critical operational flows and highly confidential information, directly supporting strategic initiatives and fostering trust through meticulous handling of sensitive matters.
- Facilitated high-level engagements and managed complex schedules, optimizing the CEO's interactions with key business partners and investors, thereby enhancing external relationships.
- Contributed to exceptional executive experience, consistently anticipating needs and proactively managing administrative and logistical demands to support business objectives.
CFO OFFICE MANAGER – Customer Service
Al Marasem International for Development - Bin Laden Group
01.2010 - 09.2013
- Provided high-level administrative and operational support to the CFO, effectively acting as a key liaison for internal departments and critical external financial partners (e.g., banks, auditors).
- Managed sensitive financial inquiries and documentation flow, ensuring timely communication and facilitating resolutions for executive and external stakeholders.
- Orchestrated cross-functional coordination for financial processes, contributing to seamless operations and fostering strong professional relationships critical for business continuity.
- Supported strategic financial reporting and data integrity, ensuring accurate information for executive decision-making and external compliance.
ECONOMIC JOURNALISM & TRANSLATOR
MIDDLE EAST NEWS AGENCY
04.2006 - 03.2008
- Researched and analyzed complex economic data and market trends, identifying key insights for news reporting.
- Drafted and edited concise, accurate economic articles for diverse audiences, adhering to strict journalistic standards and deadlines.
- Translated intricate economic and financial texts (Arabic, Spanish to English and vice versa), ensuring precision and nuanced understanding of specialized terminology.
- Managed information flows from multiple sources, verifying credibility and synthesizing data for impactful news dissemination.
- Developed persuasive communication skills through daily interaction with various sources and conveying complex information.
Education
PROFESSIONAL DIPLOMA - HUMAN RESOURCES MANAGEMENT
CANADIAN CHAMBER OF COMMERCE
Cairo, Egypt 01.2018 - 01.2019
MINI-MBA - BUSINESS ADMINISTRATION & MANAGEMENT
THE AMERICAN UNIVERSITY IN CAIRO (AUC)
Cairo, Egypt 04.2011 - 01.2015
Bachelor of Arts - SPANISH / ENGLISH DEPARTMENT
AIN SHAMS UNIVERSITY
Cairo, Egypt 04.2001 - 05.2003
Secondary - Science Major
Amoun Private language School
Primary - undefined
Ramses College For Girls
Skills
Business operations expertise
Motivated professional
Achieving ambitious operational goals within time constraints
Enthusiastic client engagement
Confidentiality compliance
Strong interpersonal skills
Ability to build professional relationships
Native Arabic speaker
Advanced English communication skills
Basic Spanish communication
Experienced with Microsoft Office applications
Skilled in online research
Certification
• July 15, 2025 The Financial Services Institute (FSI) is affiliated with the Financial Regulatory Authority (FRA) Cash Flow and Projection Analysis.
Timeline
Relationship Manager
EGY LEASE
03.2024 - Current
Area Order Processing Manager
DMG MORI for Machines Trading & Services (S.A.E.)
01.2022 - 02.2024
Executive Assistant for Vice President
GALALA UNIVERSITY
12.2020 - 12.2021
Relationship Manager
Abu Dhabi Commercial Bank- ADCB
11.2019 - 03.2020
Al Dana Relationship Manager
Commercial Bank of Dubai
02.2018 - 10.2019
PROFESSIONAL DIPLOMA - HUMAN RESOURCES MANAGEMENT
CANADIAN CHAMBER OF COMMERCE
01.2018 - 01.2019
MD EXECUTIVE ASSISTANT
RIECKERMANN GROUP
03.2015 - 01.2018
CEO Executive Assistant – Customer Service
PALM HILLS DEVELOPMENTS
10.2013 - 02.2014
MINI-MBA - BUSINESS ADMINISTRATION & MANAGEMENT
THE AMERICAN UNIVERSITY IN CAIRO (AUC)
04.2011 - 01.2015
CFO OFFICE MANAGER – Customer Service
Al Marasem International for Development - Bin Laden Group
01.2010 - 09.2013
ECONOMIC JOURNALISM & TRANSLATOR
MIDDLE EAST NEWS AGENCY
04.2006 - 03.2008
Bachelor of Arts - SPANISH / ENGLISH DEPARTMENT
AIN SHAMS UNIVERSITY
04.2001 - 05.2003
Secondary - Science Major
Amoun Private language School
Primary - undefined
Ramses College For Girls