Microsoft Office Suite
Mahenour El-Maghraby
Senior Banker And Business Researcher
Dubai
Summary
Strategic and results-driven banking professional and business researcher with six years of comprehensive experience, complemented by a solid foundation in economics and political science and pursing masters degree in business and finance. Seeking a dynamic role in UAE competitive market to leverage expertise in enhancing operational efficiency, driving financial growth, and contributing to the strategic objectives of a forward-thinking financial institution. Eager to apply proven skills in risk management, client relations, market research, and financial analysis to foster success in a challenging environment.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Junior Business Research Analyst
The KPI Institute
06.2024 - Current
- In-Depth Research: Conducted in-depth research in field of Strategy and Performance Management, contributing to development of publications and research studies.
- Collaborative Research: Worked collaboratively with team to research fields of Strategy Planning and Performance Management.
- Information Analysis: Gathered, consolidated, and analyzed information relevant to center's focus area.
- Educational Program Development: Contributed to creation of educational programs, tools, and methodologies for practitioners.
- Framework and Methodology Development: Analyzed research findings and developed domain frameworks and best practice methodologies for practitioners.
- Course Content Development: Prepared and reviewed handouts based on research for course content development.
- Director Guidance: Operated under guidance of Director of Center, ensuring alignment with center's objectives.
- Mentorship and Leadership: Supervised and mentored less experienced researchers, providing leadership and guidance.
- Brand Enhancement: Collaborated with marketing teams to enhance center's brand visibility and image.
- Quality Assurance: Ensured quality assurance for own work and for less experienced researchers.
Senior Universal Banker
National Bank of Egypt (NBE)
06.2020 - 10.2023
- Client Account Management: Managed accounts for a diverse clientele, including both retail and corporate clients.
- Foreign Transactions: Processed foreign transactions, SWIFT payments, and free format transfers.
- Cheque Collections and Exchanges: Oversaw foreign cheque collections and facilitated foreign currency exchanges.
- Drafts and Guarantees: Issued bank drafts, guaranteed payment cheques, letters of guarantee (LGs), and managed safe deposit boxes.
- Ledger and Tax Management: Balanced ledgers, executed tax payments, and facilitated internal transfers.
- Customer Complaints Resolution: Investigated and resolved customer complaints efficiently.
- Compliance and Legal Approvals: Ensured compliance with legal requirements for seamless transactions.
- Customer Satisfaction: Proactively addressed customer requests, ensuring high levels of satisfaction.
Customer Service Representative
National Bank of Egypt (NBE)
03.2019 - 06.2020
- Account Management : Open and maintain retail and corporate accounts, including issuing and managing debit/credit cards.
- Transaction Handling : Process domestic and international transfers, SWIFT transactions, and foreign cheque collections.
- Customer Interaction : Address inquiries, resolve complaints, and assist with financial transactions.
- Compliance : Ensure compliance with banking regulations and conduct necessary checks for legal approvals.
- Financial Services : Conduct foreign exchanges, issue bank drafts, manage safe deposit boxes, and facilitate government payments.
- Reporting : Prepare monthly reports for senior management, analyzing data to provide actionable insights.
- Customer Satisfaction : Deliver high customer satisfaction through proactive service and problem-solving.
- Operational Support : Collaborate with departments to streamline operations and improve service delivery.
- Training : Assist in training new staff on customer service protocols and banking procedures.
- Risk Management : Implement procedures to mitigate risks and ensure compliance with financial transactions.
Teacher Assistant
Arab Academy of Science, Technology and Maritime Transport (AAST)
09.2018 - 06.2020
- Research Support: Conduct in-depth research in International Trade, assist with literature reviews, data collection, and analysis.
- Educational Development: Develop and review course materials, ensuring alignment with curriculum objectives.
- Student Engagement: Provide academic support through tutoring, workshops, and mentoring.
- Administrative Duties: Assist with grading, record-keeping, and exam preparation.
- Research Collaboration: Contribute to research projects, proposals, and academic publications.
- Professional Growth: Participate in professional development activities and stay updated in International Trade studies.
Graduate Trainee Internship
National Bank of Egypt (NBE)
12.2018 - 03.2019
- Training and Development: Participate in structured training programs to gain comprehensive knowledge of banking operations, products, and services.
- Customer Service: Assist in addressing customer inquiries, resolving issues, and providing support for various banking transactions.
- Operational Support: Support different departments in daily operations, including account management, transaction processing, and documentation.
- Compliance and Risk Management: Gain knowledge of regulatory requirements and risk management practices, assisting in ensuring adherence to these standards.
- Administrative Support: Perform administrative tasks such as filing, documentation, and record-keeping to maintain organized and efficient operations.
- Cross-Department Collaboration: Work with different departments to gain a holistic understanding of the bank’s functions and contribute to cross-functional projects.
Innovation and Entrepreneurship Specialist
icealex, Community-driven Technology Innovation International Network of Hubs, Nodes and Business Incubator
09.2018 - 11.2018
- Program Development: Design and implement programs that foster innovation and support entrepreneurial ventures.
- Mentorship and Coaching: Provide guidance and support to startups and entrepreneurs, helping them develop business plans, strategies, and pitches.
- Resource Management: Allocate resources, including funding, workspace, and technology, to startups within the incubator.
- Networking: Facilitate connections between startups and potential investors, partners, and industry experts.
- Market Research: Conduct market analysis to identify trends, opportunities, and challenges for startups.
- Workshops and Training: Organize and lead workshops, seminars, and training sessions on various aspects of business development and innovation.
- Monitoring and Evaluation: Track the progress of startups and assess the impact of incubation programs, providing feedback for continuous improvement.
Education
Master of Science - Finance and Banking Track, English Department
Arab Academy For Science And Technology
Egypt 02.2022 - Current
Bachelor of Science - Economics Section, English Department
Faculty of Economics And Political Science
Alexandria University, Egypt 04.2014 - 2018.04
Skills
Compliance, banking laws, and regulations
Account Services
Cross-Selling Products
Quantitative Analysis
Qualitative Analysis
Trend Analysis
Analytical Thinking
Business Analysis
Attention to Detail
Market Research
Effective Communication
Adaptability and Flexibility
Data Collection
Client Relationship Management
Problem-solving abilities
Multitasking
Teamwork and Collaboration
Time Management
Economic Analysis
Competitive Analysis
Software
CRM
Oracle Financials (Banking)
Google Workspace
SPSS
E-views
E-finance
Slack
Asana
Certification
Banking Basics (140 hours), Accredited by ACGET,• Egyptian Banking Institute (EBI), Central Bank of Egypt (CBE), Alexandria, Egypt
Additional Information
Professional Development and Courses:
National Bank of Egypt Annual Learning and Development Courses (2019-2023):
- Cyber Security, Fraud Prevention, and KYC
- Sustainability and Consumer Rights Protection
- Operational Risk Management and Accounts Confidentiality
- Custody Laws, Cheques Provisions, and PCI DSS
- Trade Finance and Governmental Electronic Collection Systems
- Emotional Intelligence, Business Writing, and Team Building
Extracurricular Leadership:
DLEEL Alexandria (NGO for Youth):
- Contributed as a Member of the Logistics and Tactics Committee at the Central Unit, November 2015/October 2016.
- Served as a Team Member for the "CIRCLES" project at Alex. Arts Center, March/April 2016.
Bibliotheca Alexandria:
- Volunteer as a social media and Marketing Specialist at the Center of Sustainable Development Studies (2016/2018).
- Speaker at the "Sketch Your Future" Conference, delivering engaging presentations to diverse audiences (2015/2018).
- Active Participant in the "League of Young Masters" program , showcasing commitment and continuous learning.
- Organized and coordinated events like the Ending Ceremony of the "Big Read" Festival (2/3 October 2016) and the "Lost Horizon in Medicine" Conference (15 November 2016).
Timeline
Junior Business Research Analyst
The KPI Institute
06.2024 - Current
Master of Science - Finance and Banking Track, English Department
Arab Academy For Science And Technology
02.2022 - Current
Senior Universal Banker
National Bank of Egypt (NBE)
06.2020 - 10.2023
Customer Service Representative
National Bank of Egypt (NBE)
03.2019 - 06.2020
Graduate Trainee Internship
National Bank of Egypt (NBE)
12.2018 - 03.2019
Stock Market" (20 hours) by Trainers from VI MARKETS CO., • Career Development Center and Entrepreneurship, Alexandria University, Egypt
09-2018
Teacher Assistant
Arab Academy of Science, Technology and Maritime Transport (AAST)
09.2018 - 06.2020
Innovation and Entrepreneurship Specialist
icealex, Community-driven Technology Innovation International Network of Hubs, Nodes and Business Incubator
09.2018 - 11.2018
Banking Basics (140 hours), Accredited by ACGET,• Egyptian Banking Institute (EBI), Central Bank of Egypt (CBE), Alexandria, Egypt
04-2018
Project Management and Entrepreneurship" (100 hours), Accredited by ACGET,• Egyptian Banking Institute (EBI), Central Bank of Egypt (CBE), Alexandria, Egypt
03-2017
Bachelor of Science - Economics Section, English Department
Faculty of Economics And Political Science
04.2014 - 2018.04
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