Mahitab Ihab
Senior Business Analyst
New Cairo
Summary
Experienced with product development, market analysis, and lifecycle management. Utilizes cross-functional collaboration to drive product success and adaptability to changing market needs. Strong understanding of strategic planning and execution to achieve business objectives.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work History
Senior Business Analyst
National Bank of Kuwait
02.2025 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Translated business needs into clear product requirements, and user stories with acceptance criteria.
- Owned and prioritized the product backlog, ensuring alignment with strategic goals and customer needs.
- Collaborated cross-functionally with UX, engineering, marketing, and compliance teams to launch features.
- Conducted regular grooming sessions, sprint planning, and product reviews with agile teams.
- Analyzed customer feedback, market trends, and data to drive continuous improvement.
- Ensured regulatory compliance and secure integration with core banking systems and APIs.
- Defined KPIs and monitored product performance post-launch to inform roadmap decisions.
- Acted as the single point of contact for digital product delivery and enhancements.
Liabilities Product Manager
EGbank
04.2023 - 02.2025
- Led the full product lifecycle for liabilities, including market research, competitor analysis, planning, positioning, roadmap development, and product launch.
- Collaborated cross-functionally with IT, Marketing, Communications, Finance, Treasury, and Sales to ensure successful product development and implementation.
- Analyzed market trends and portfolio data to shape sales strategies, and define clear product objectives for marketing and communication efforts.
- Developed comprehensive product strategy documents outlining business cases, technical requirements, profitability analysis, and ROI projections.
- Monitored the bank’s liabilities portfolio (current and savings accounts, CDs, and TDs) and tracked performance against targets.
- Created detailed monthly and daily performance reports for portfolio analysis and decision-making.
- Calculated profitability for corporate accounts, and supported deviation/waiver approvals.
- Conducted testing with IT to ensure system accuracy for new products, services, and fee structures.
- Managed the bank’s tariff structure, including market benchmarking, updates, and preparation of ALCO memos for approval.
- Fostered a performance-driven culture by launching internal contests to motivate staff and achieve liability targets.
Liabilities Assistant Product Manager
EGbank
12.2020 - 04.2023
- Supported the development and enhancement of new and existing liabilities products.
- Conducted profitability studies for products and customer accounts to optimize performance.
- Performed regular reviews of existing products to ensure competitiveness and relevance.
- Carried out market scans and benchmarking against competitors’ offerings.
- Analyzed Central Bank of Egypt (CBE) circulars, prepared executive summaries, and coordinated implementation across departments.
- Managed updates to the bank’s tariff structure in line with market trends to improve P&L impact.
- Contributed to target achievement by launching internal contests to motivate branch staff.
Relationship Manager
EGbank
12.2016 - 12.2020
- Built and managed long-term relationships with high-net-worth individuals (HNWIs) and VIP clients.
- Provided tailored financial advice, cross-sold banking products, and ensured optimal portfolio performance.
- Acted as the primary point of contact for clients, addressing their financial needs and resolving issues promptly.
- Coordinated with internal departments (Operations, Credit, Compliance) to deliver seamless banking services.
- Monitored client portfolios, identified opportunities for growth, and achieved sales and revenue targets.
- Ensured compliance with bank policies, regulatory guidelines, and risk standards.
- Onboarded new clients, conducted KYC reviews, and maintained accurate client records.
- Mentored and supervised junior relationship staff to maintain service excellence.
Assistant Relationship Manager
Arab Bank
10.2012 - 12.2016
- Supported Relationship Managers in servicing VIP and high-net-worth clients.
- Managed day-to-day operations related to client accounts, including onboarding, documentation, and transaction execution.
- Acted as a liaison between clients and internal departments to ensure smooth service delivery.
- Assisted in identifying cross-selling opportunities and promoting bank products and services.
- Helped resolve client issues promptly, maintaining high service standards and satisfaction.
- Maintained accurate and up-to-date client records in compliance with regulatory requirements.
- Contributed to achieving sales and portfolio growth targets.
Education
Bachelor of Mass Communication - Broadcasting
Modern Sciences And Arts (MSA)
6th Of October City, Egypt 04.2001 - 01.2011
Skills
Agile project management
Effective stakeholder engagement
Requirements analysis
Process mapping expertise
Timeline
Senior Business Analyst
National Bank of Kuwait
02.2025 - Current
Liabilities Product Manager
EGbank
04.2023 - 02.2025
Liabilities Assistant Product Manager
EGbank
12.2020 - 04.2023
Relationship Manager
EGbank
12.2016 - 12.2020
Assistant Relationship Manager
Arab Bank
10.2012 - 12.2016
Bachelor of Mass Communication - Broadcasting
Modern Sciences And Arts (MSA)
04.2001 - 01.2011
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