Mahmoud AbdelFattah

Responsibilities

• Achieve renewal quota and renewal objectives such as on-time renewals and escalated contract renewals.
• Develop and execute effective Meddpic renewal plans for accounts in conjunction with the Sales and Customer Success team
• Identify expansion opportunities and work closely with Customer to support the cross/up-selling opportunities or hand over the opportunities to the Sales Account Managers
• Responsible for renewals process from first contact to close for the assigned customers:
• Understand customer requirements
• Introduce customers to the renewal cycle/process
• Create and issue renewals quotations
• Forecast Renewals Opportunity status
• Track and expedite purchase orders
• Close renewals opportunities On-time
• Maintain accurate data in Salesforce.com regarding customer renewal information, renewal status and renewal reports.

Achievements

• Anticipated clients need with customer satisfaction of 94%
• Achieved an Annual Recurring Revenue of 89% (ARR)
• KPI's achieved every quarter

Responsibilities

• Executing sales activities, Negotiating and commercial management of designated accounts
• Building and maintaining relationships with decision makers in the designated Accounts
• Producing Management reports on regional Support Renewals business
• Selling Support Contract for both Hardware & Software (Small and Medium Accounts) all over EMEA
• Presenting quotations to clients and manage them through the approval process

Achievements

• Top Performer for FY22
• Led a team of new hires with success rate of 95%
• Finalized FY21-22 & FY22-23 with Minimal to 0 Errors in Closing the Fiscal Year & Renewing Support worth 100 Million USD During the End of Quarter for FY21-2

Responsibities

• Quarterback sales from lead to purchase; be the main point of contact for clientʼs customers, leading the sales strategy, overcoming objections and negotiating success
• Engage with small and medium businesses across industries, company sizes and types to determine their needs
• Obsess over clientʼs customers and prospects to deliver a world-class customer engagement experience
• Secure customer wins for clientʼs Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists
• Position competitive offerings and solutions in the context of customer needs and experiences

Achievements

• Meet and exceed targets for net-new revenue and sales pipeline, accurately forecast sales, pipeline and usage for the products and solutions in scope
• Maintained the Quarterly target steadily
• Successfully Customer Satisfaction throughout the sales cycle

Responsibilities

• Executing sales activities, Negotiating and commercial management of designated accounts
• Building and maintaining relationships with decision makers in the designated Accounts
• Producing Management reports on regional Support Renewals business
• Selling Support Contract for both Hardware & Software (Small and Medium Accounts) all over EMEA
• Presenting quotations to clients and manage them through the approval process

Achievements

• Appraisal: Top Performer for FY18-19 in Cairo Team
• Introduced a new operational method that maximized work efficiency between colleagues to finalize critical tasks by 32%

Responsibilities

• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Compiled customer feedback and recommended service delivery improvements to management
• Assisted team leaders by providing prompt solutions and performance reports to provide information on areas for improvement
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

Achievements

• Overachieving by maximizing the KPI (Key Performance Indicator)
• Providing Maximum Customer Satisfaction
• Evaluating & tracking all my clients with a feedback call to confirm the sale