Summary
Overview
Work History
Education
Skills
Courses
Soft Skills
Languages
Timeline
Generic

Mahmoud Abdel Jawad

Cairo

Summary

Highly organized individual with almost 2 years working as Project Specialist for a major telecommunications company. Experienced in project delivery. stakeholder management and committed to providing outstanding client service and support, with a technical background I excel in adapting to fast-paced environments and driving technological advancements.

Overview

6
6
years of professional experience

Work History

Associate Project Manager

Vodafone Intelligent Solutions _VOIS
11.2023 - Current
  • Led cross-functional teams to drive project completion and ensure alignment with strategic objectives.
  • Developed project plans, timelines, and budgets to facilitate effective resource allocation and task management.
  • Coordinated stakeholder communications, providing updates and addressing concerns throughout project lifecycle.
  • Delivered multiple successful projects for major entities like OBS, Infosys, HCL and Oxford City Councel.

Billing Analyst

Vodafone Intelligent Solutions _VOIS
09.2021 - 10.2023
  • Created an on-boarding portal for all new-hires to ease of access to all training material and resources.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Managing 4 of the biggest Carrier Services' accounts to ensure all billing goes smoothly and correct to avoid any lost revenue.
  • Managing the team and doing weekly audits to assist achieving required SLA across the billing operations area.
  • Reducing the debt of one of the biggest UK accounts from 1mil to 150k and nominated to one of _VOIS's success stories.
  • Analyzed billing discrepancies to ensure accurate invoicing and timely resolution.

Billing Helpdesk Specialist

Vodafone Intelligent Solutions _VOIS
08.2019 - 09.2021
  • Investigating and managing customer billing disputes and re-direct them to correct channels.
  • Shift-leading the team and doing regular quality checks to ensure the quality of workflow and to achieve best customer experience.
  • Developed and maintained a macro-based worksheet to enhance daily opening work process. (95% of manual work saved)
  • Implemented new process and training plan to change the team's dynamic to reduce SLA and workload. (98% decrease in SLA)

Education

Bachelor of Science -

Faculty of Engineering, Helwan University

Skills

  • Project scheduling
  • Client Management
  • Reporting and documentation
  • Budget development
  • MS Excel
  • Python
  • Client interfacing

Courses

Embedded Systems and Automation Diploma, AMIT Learning

  • Project 1: Data base for a school using C.
  • Project 2: Door-lock system using an AVR micro-c interfacing with a TivaC

PRINCE2® 7 Foundation, (Self-Learning)

Soft Skills

  • Analytical and Problem-solving Approach
  • Supreme Communication Skills
  • Highly Dependable
  • Quick Learner
  • Team Player
  • Time and Risk Management

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Associate Project Manager

Vodafone Intelligent Solutions _VOIS
11.2023 - Current

Billing Analyst

Vodafone Intelligent Solutions _VOIS
09.2021 - 10.2023

Billing Helpdesk Specialist

Vodafone Intelligent Solutions _VOIS
08.2019 - 09.2021

Bachelor of Science -

Faculty of Engineering, Helwan University

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Mahmoud Abdel Jawad