MAHMOUD MOHAMED ABO EL ILLA
Alsalam city,EGYPT
Summary
Accomplished professional with extensive expertise in performance monitoring and evaluation, strategic operational planning, and business process management. Demonstrates exceptional leadership and decision-making capabilities, fostering people development and team building. Proficient in data analysis, database management, and building algorithms, with a strong focus on attention to detail. Adept at policy development, operations management, and business growth strategy. Highly skilled in office and administrative tasks, promotion planning, and utilizing Excel for comprehensive data insights. Committed to driving organizational success through innovative solutions and strategic initiatives.
Overview
12
12
years of professional experience
Work history
Station Master
RATP Dev Mobility Cairo
Cairo, Egypt
2022.06 - 2026.03
- Managing the customer service team, security team, and station cleaning team within the LRT project from the beginning
- Find innovative solutions in the operational process of work teams and station management
- Ensured efficient operations for smooth functioning of station.
- Participate in the planning of stations work teams
- Obtaining some additional tasks and jobs from the managers and the ability to complete them in a timely manner better than required
- Managed staff training programmes to enhance team skills and productivity.
- Managed ticket sales for increased revenue generation.
- Improved passenger satisfaction by implementing effective communication techniques.
- Defined KPI targets to maintain solid standards of work in customer service team.
- I think that I have won the admiration of everyone in the past period, as I have completed my work in full, addition to participating in the general planning of the customer service department.
General Supervisor
Gharably Integrated Engineering Co
Alexandria
2021.03 - 2022.01
- Managing production responsibilities and assignments to meet project deadlines.
- Employed exceptional communication and relationship-building skills to develop trusting, professional client relationships.
- Managed project to meet budget and time frame constraints and oversaw project staff schedules.
- Implemented effective inventory management processes.
General Supervisor
Alsoaimania General Contracting Co
Albehira
2017.04 - 2021.01
- Managing work teams in a number of work sites, supervising the implementation of the tasks required of them, and providing the support, equipment, and needs required to perform their work
- Supervising the accounts of a number of work sites, monitoring warehouse inventory, and following up with storekeepers periodically
Graphic Designer to Senior to Graphic team Manager
Med Line Marketing Agency
Alexandria
2014.07 - 2017.01
- Developed illustration, motion graphics, 3D and animation assets while maintaining brand aesthetic.
- Derived unique insights from data to inform senior-level decision making.
- Led day-to-day delivery of projects, working closely with clients and team of consultants and analysts.
- Generated reports on financial and operational performance for management team review.
- Worked closely with Product Team to provide technical input for product roll-out.
- Managed customer inquiries and provided prompt resolutions.
- Adhered to support processes and procedures technically.
- Resolved issues to maximize business operations and enhance efficiency.
- Conducted regular spot-check audits and appraisals to drive performance, using data and observations to provide constructive feedback.
Education
Bachelor of Business Administration - Management Information Systems
Alexandria University
AlexandriaMBA studies - performance
Ain Shams University
Cairo GovernorateSkills
- Performance monitoring and evaluation
- Decision-Making capability
- Strategic operational planning
- Leadership
- Office and administrative tasks
- People development & Team building
- Business process management
- Attention to detail
- Business growth strategy
- Policy development
- Operations management
- Team building
- Promotion planning
- Very good at using computer
- Data analysis
- Database management
- Building algorithms
- Excel and Online Excel
- Promotion planning
Timeline
Station Master
RATP Dev Mobility Cairo
2022.06 - 2026.03
General Supervisor
Gharably Integrated Engineering Co
2021.03 - 2022.01
General Supervisor
Alsoaimania General Contracting Co
2017.04 - 2021.01
Graphic Designer to Senior to Graphic team Manager
Med Line Marketing Agency
2014.07 - 2017.01
Bachelor of Business Administration - Management Information Systems
Alexandria University
MBA studies - performance
Ain Shams University