Mahmoud Abouelnaga
Senior Document Controller
Mansoura,Egypt
Summary
Documentation Specialist experience ensuring organization's documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail and communicate.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Senior Document Controller
P.zone International
Cairo
10.2021 - Current
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Provided support for document controls and worked with contract documents.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Established and managed document distribution matrix and document control register.
- Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Managed file archival and information retrievals.
Small Business Owner
Horus Pack Factory for Paper Cups
Mansoura, Egypt
01.2018 - 09.2021
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted business via social media to generate leads and maximize brand identity.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Executive Secretary
Elan Qatar
Doha, Qatar
10.2015 - 10.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Handled incoming and outgoing mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Managed and reviewed filing and office systems.
- Took notes and dictation at meetings.
- Created and managed office systems to efficiently deal with documentation.
- Filed paperwork and organized computer-based information.
Document Controller
Al Bandary Engineering Trading & Contg.
Doha, Qatar
08.2010 - 09.2015
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Provided support for document controls and worked with contract documents.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Managed file archival and information retrievals.
- Created and maintained user accounts and properly routed documents for approval and training.
Travel Flight Reservation Officer
El Mageed Tours Group
Mansoura, Egypt
11.2007 - 04.2010
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
Education
Bachelor of Arts - Social Work
High Institute For Social Service
Mansoura 09.2000 - 08.2006
Skills
Tracking document flow
Document organization
Recordkeeping skills
Digital file organization
Workflow coordination
Project assistance
Archive management
Process improvements
Timeline
Senior Document Controller
P.zone International
10.2021 - Current
Small Business Owner
Horus Pack Factory for Paper Cups
01.2018 - 09.2021
Executive Secretary
Elan Qatar
10.2015 - 10.2018
Document Controller
Al Bandary Engineering Trading & Contg.
08.2010 - 09.2015
Travel Flight Reservation Officer
El Mageed Tours Group
11.2007 - 04.2010
Bachelor of Arts - Social Work
High Institute For Social Service
09.2000 - 08.2006