Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Military Service
Coursework
Timeline
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Mahmoud Adel Mahmoud Lotfy Omar

Cairo,C

Summary

M365 Security Partner Technical Consultant at Microsoft, specializing in cloud security and identity management. Proven expertise in Microsoft Defender for Cloud and Azure services, delivering impactful technical consultancy and architecture solutions. Adept at fostering partner relationships and driving successful migrations, showcasing strong problem-solving and communication skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

M365 Security Partner Technical Consultant

Microsoft
05.2024 - Current
  • Microsoft Partners are key for reaching our customers. Empowering partners to achieve more in the security & identity topics and respond to the ever-growing security challenges through cloud advisory consultations, technical presales, solution demonstrations, PoCs, design and architecture planning.
  • Delivering on Identity & Access Management, Azure AD Premium, Zero Trust, Microsoft Information Protection, Microsoft Defender for Cloud, Sentinel, Microsoft Defender for Endpoint, Azure AD MFA, Azure AD Conditional Access, Azure AD Privileged Identity Management, Azure AD B2B and Azure AD Application Proxy and other services from Microsoft Defender XDR family.

Intune Support Escalation Engineer

Microsoft
01.2021 - 05.2024
  • Providing technical consultancy for Entra ID and Intune.
  • Providing Level 3 advisory, help and Support for Intune cases raised by Premium customer.
  • Responsible for the customer support experience with Microsoft.
  • Lead Triage Calls with L2 Engineers to help for case Resolution in a rapid Time.
  • Work closely with the Product Team to report & discussing customers' incidents raised that need changes in product level.
  • Responsible for on-boarding Plan & knowledge base for New Engineers Joining Intune Escalation Team.
  • Deliver training for Engineers in different aspects related to Intune product.
  • Work on all cases related to Intune and other products that integrate with Intune like azure AD, MDE, Azure sentinel.

M365 FastTrack Engineer

Microsoft
01.2019 - 01.2021
  • Provide technical consultancies to the FastTrack Ready Partners who assist the customer to onboard their services to the cloud.
  • Assist customers to fully transition from Skype for Business Solution to Microsoft Teams using the Direct Routing feature to leverage the PSTN calling capabilities and remove the resistance to go with Microsoft Teams and provide a demo to showcase.
  • Assist the up-selling plan from M365 E3 licenses to M365 E5 by showing case and demos.
  • Assist Customers in different migration projects from Exchange on-prem, G-suite, Lotus notes to Exchange online.
  • Assist Customer in different migration projects from File share, g-drive to SharePoint online & OneDrive.
  • Provide technical guidance to the customers using the suite of Microsoft365 (Office 365, Enterprise Mobility, Security and Windows10).
  • Provide Business Value Discussion workshops to show a case on the Microsoft 365 services.
  • Help Customers shape success vision, identify KPIs and translate it into a successful solution.

MS Unified Communication Expert

Orange business services
08.2017 - 01.2019
  • Provide a second level of support for Messaging services to Orange customers.
  • Implement, Administrate, and support Exchange on-premises, skype for Business, FIM servers for different Customers.
  • Troubleshoot and diagnose problems in existing customer Messaging platform leading to effective and efficient problem resolution to meet requirements of Service Level Agreements and contractual commitments to customer.
  • Perform proactive service maintenance actions to maintain service availability and reduce risk.
  • Validate and apply changes to servers, application configuration or architecture, as requested by the customer or by Engineering teams.

Unified Communication Support Engineer

Cequens
06.2016 - 08.2017
  • Back end support for unified communication Apps which depends on Microsoft infrastructure servers like exchange, MS Lync, Domain services.
  • Implement different versions of MS Exchange and MS Lync (Skype for business) with different features for testing purposes.
  • Identify, analyze, and resolve application incidents.
  • Administration of Jira Ticketing System.
  • Perform day-to-day application support tasks with internal and external customers and vendors to resolve technical problems in a timely manner.

IT Operation support

Piraeus Bank
09.2015 - 06.2016
  • Responsible for Backup process (End of day process) of banking System (As-400).
  • Perform operational tasks on servers like Symantec, WSUS, Exchange 2013, SCCM, AD, Lync 2013, As-400, and another banking APPS, monitor Net APP and Net Backup jobs, manage user profiles on Cisco call manager (IP Phone system).
  • Check Routers connectivity and coordinate with vendors.
  • Monitor ATMs Nodes (Performance or Outage) using BASE24 ATM System.

Senior IT Service Desk

IBM
11.2014 - 09.2015
  • Second Level Support for Reported incidents from level 1.
  • Manage user's authorities on Lync Server.
  • User account administration on Active Directory, managing permissions of users and computers in different Organizational units.
  • Create and Manage mailboxes, Distribution lists permissions on Exchange Server.
  • Setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software, validating.
  • Install, upgrade, support and troubleshoot windows, Microsoft Office, printers and scanners, any other authorized desktop applications.

IT Service Desk

IBM
05.2013 - 11.2014
  • First line support for end users.
  • Responsible for resolving or escalating end users reported Incidents and Service Requests.
  • Follows functional escalation in case the incident resolution times exceed the agreed service levels.
  • I worked on windows server 2008, MS Exchange server, MS LYNC, Symantec, Remedy, Maximo, Citrix, Active directory, RSA, Tivoli TRC, Quest Tool, Cisco Jabber, Cisco Any Connect, Cisco Webex.
  • Way of support is remotely via remote access tools.

Education

Bachelor of Telecommunication and Electronics Engineering -

Akhbar El-Youm Academy
Egypt
01.2011

CCNA - GSM, CDMA, Microcontroller, MCSA 2012 (3 Tracks), Administering System Center 2012 Configuration Manager, Planning and Deploying System Center 2012 Configuration Manager, Monitoring and Operating a Private Cloud with System Center 2012, Configuring and Deploying a Private Cloud with System Center 2012

Skills

  • Cloud security and identity management
  • Technical consultancy and architecture
  • Microsoft Entra ID
  • Microsoft Defender for Cloud
  • Microsoft 365 and Azure Sentinel
  • Azure services expertise
  • Microsoft Copilot for security
  • Microsoft Defender XDR solutions
  • Microsoft Purview management
  • Exchange and Active Directory integration
  • Skype for Business and Teams integration
  • Device management with Microsoft Intune
  • Data migration with Exchange Online, SharePoint, and OneDrive

Personal Information

  • Date of Birth: 03/15/89
  • Gender: Male
  • Nationality: Egyptian
  • Marital Status: Single

Languages

  • Arabic, native
  • English, Fluent

Certification

Azure AI Fundamentals

70-410: Installing and Configuring Windows Server 2012,

70-411: Administering Windows Server 2012

Military Service

Exempted

Coursework

  • CCNA
  • GSM
  • CDMA
  • Microcontroller
  • MCSA 2012 (3 Tracks)
  • Administering System Center 2012 Configuration Manager
  • Planning and Deploying System Center 2012 Configuration Manager
  • Monitoring and Operating a Private Cloud with System Center 2012
  • Configuring and Deploying a Private Cloud with System Center 2012

Timeline

M365 Security Partner Technical Consultant

Microsoft
05.2024 - Current

Intune Support Escalation Engineer

Microsoft
01.2021 - 05.2024

M365 FastTrack Engineer

Microsoft
01.2019 - 01.2021

MS Unified Communication Expert

Orange business services
08.2017 - 01.2019

Unified Communication Support Engineer

Cequens
06.2016 - 08.2017

IT Operation support

Piraeus Bank
09.2015 - 06.2016

Senior IT Service Desk

IBM
11.2014 - 09.2015

IT Service Desk

IBM
05.2013 - 11.2014

Bachelor of Telecommunication and Electronics Engineering -

Akhbar El-Youm Academy

CCNA - GSM, CDMA, Microcontroller, MCSA 2012 (3 Tracks), Administering System Center 2012 Configuration Manager, Planning and Deploying System Center 2012 Configuration Manager, Monitoring and Operating a Private Cloud with System Center 2012, Configuring and Deploying a Private Cloud with System Center 2012

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Mahmoud Adel Mahmoud Lotfy Omar