MAHMOUD AHMED
Zefta,EGYPT
Summary
Dynamic and adaptable professional with a strong foundation in communication skills, problem-solving, and creativity. Demonstrates exceptional attention to detail and team collaboration, complemented by a robust work ethic. Proficient in scripting languages with a keen interest in cloud engineering, aiming to leverage these skills towards innovative solutions.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Technical support representative
Concentrix - 02 Telefonica Germany
Giza, Egypt
11.2024 - 11.2025
- Served as primary contact for technical support and troubleshooting for clients.
- Created detailed reports for next level when issues required further investigation.
- Worked diligently under pressure whilst maintaining a high standard of work, demonstrating resilience and dedication in demanding situations.
Volunteer worker
Ibrahim A. Badran organization
, Ägypten
04.2018 - 11.2025
- Organised and supplied medical equipment for patients across Egypt.
- Introduced a structured queuing system to enhance patient care.
- Supported doctors during examinations and administrative processes.
Translator
Private
, Egypt
05.2024 - 11.2024
- Completed tasks on time and under pressure.
- Translated and subtitled over 50 episodes, achieving a 75% increase in viewer engagement.
- Served as a cultural consultant, bridging language gaps.
Customer service representative
Airbnb- Webhelp Cairo
New Cairo, Ägypten
01.2023 - 12.2023
- Delivered comprehensive support to Airbnb users, ensuring clarity in policies and procedures.
- Provided relevant information and guidelines to enhance user experience.
- Demonstrated commitment to customer satisfaction through exceptional dedication and service.
Education
Bachelor of German language and Literature - German department
Ain Shams University
Cairo, Cairo Governorate 09.2018 - 07.2025
Skills
- Communication skills
- Adaptability
- Problem-solving
- Creativity
- Attention to detail
- Team collaboration
- Work ethic
- Scripting languages
- Patience and empathy
- Interest in cloud engineering
LANGUAGES
Arabic
Native
German
Upper intermediate (B2)
English
Advanced (C1)
Affiliations
- Theater
- Books
- Gaming
- philosophy
Timeline
Technical support representative
Concentrix - 02 Telefonica Germany
11.2024 - 11.2025
Translator
Private
05.2024 - 11.2024
Customer service representative
Airbnb- Webhelp Cairo
01.2023 - 12.2023
Bachelor of German language and Literature - German department
Ain Shams University
09.2018 - 07.2025
Volunteer worker
Ibrahim A. Badran organization
04.2018 - 11.2025