Mahmoud Ali
Senior Sales Supervisor
Cairo
Summary
I am an experienced sales operations leader with a deep passion for developing people and scaling high-performing teams. When I first joined Dyninno Egypt, I was one of only 14 employees. Over time, I grew with the company, adopting and championing its values while helping it scale into a major operation. I take pride in being a brand ambassador of our culture and contributing to its growth story.
I believe the strongest results come when individuals feel inspired and motivated to grow into better versions of themselves. My own journey reflects this. Five years ago, I couldn’t have imagined the leader I would become today. That transformation drives me to help others discover their strengths, unlock their potential, and achieve more than they thought possible.
Along the way, I have built a proven record of driving P&L growth, creating innovative operating models, and partnering with clients and executives to co-create strategies that deliver revenue growth, margin improvement, and lasting customer satisfaction. Passionate about aligning teams, fostering purpose, and turning insights into actionable strategies, I strive to create environments where people thrive and organizations succeed.
Overview
7
7
years of professional experience
Work History
Senior Sales Supervisor
Dyninno Egypt
02.2023 - Current
- Division-Level Leadership: Leading 5 supervisors and 50+ sales agents, ensuring operational excellence across multiple teams while fostering a “one team” culture rooted in collaboration and accountability.
- Record-Breaking Performance: Achieved the highest gross profit per division and per agent in company history by building scalable operating models and aligning strategy with client and market needs. (Highest Gross Profit per Agent "Company's record": March and April 2023, March 2025 ($7000+ per agent), Highest number of Dreampass plus sales per agent 4.8 in October 2024 "company's Record" (New product launched by the company). Consistently achieving the highest sales conversion in the office.)
- P&L Ownership & Revenue Growth: Set and executed ambitious sales targets, consistently delivering strong top- and bottom-line results with accurate forecasting and financial rigor.
- Coaching & Leadership Development: Built a pipeline of future leaders by providing individualized coaching, running training workshops, and empowering supervisors and agents to reach their full potential. (Over 50 promotions in the last 4 years in different positions)
- Strategic Planning & Innovation: Designed and implemented innovative sales strategies that drove revenue growth and enhanced customer satisfaction, refusing to accept “can’t” and always seeking better solutions.
- Data-Driven Decision Making: Leveraged KPIs, analytics, and forecasting to optimize performance, align with long-term strategic objectives, and provide actionable insights to stakeholders.
- Recruitment & Retention: Partnered in hiring and onboarding new talent, ensuring fast integration, high engagement, and long-term retention.
- Culture & Engagement: Created an environment where employees felt motivated, inspired, and supported, resulting in stronger cohesion, performance consistency, and improved employee satisfaction.
- Collaboration & Conflict Resolution: Strengthened cross-team collaboration and swiftly resolved challenges, ensuring alignment and a unified sales culture.
- Executive & Client Communication: Delivered transparent reports and strategic recommendations to senior management and stakeholders, building trust and strengthening long-term partnerships.
- Brand Ambassador: Acting as a brand ambassador for Dyninno’s values, driving a culture of integrity, innovation, and passion that motivated teams and strengthened client trust.
Sales Supervisor
Dyninno Egypt
09.2021 - 02.2023
- Leadership & Team Success: Directed a high-performing sales team recognized as Team of the Month 11 times in 18 months (Company's record) setting new standards of excellence through authentic leadership and collaboration.
- Record-Breaking Growth: Surpassed office sales records with $114K in March 2022 and $121K in December 2022, achieving sustained growth by aligning customer engagement strategies with business goals. Consistently achieving the highest sales conversion in the office with a record of 21% in December 2022.
- Revenue & P&L Focus: Consistently exceeded revenue targets and contributed to margin improvement by combining daily execution discipline with long-term strategic planning.
- Coaching & Leadership Pipeline: Mentored and developed agents into future leaders, several of whom earned promotions, creating a sustainable leadership pipeline.
- Culture & Engagement: Fostered a motivated, high-performance sales culture where individuals felt inspired to improve, resulting in stronger efficiency, accountability, and resilience.
- Executive & Client Communication: Partnered with leadership and stakeholders through clear reporting, strategic presentations, and actionable insights that strengthened trust and alignment.
- Scaling Operational Excellence: Designed and standardized best practices in sales methodologies, improving conversion rates and embedding a scalable operating model for long-term sustainability.
- Brand Ambassador: Acting as a brand ambassador for Dyninno’s values, driving a culture of integrity, innovation, and passion that motivated teams and strengthened client trust.
Sales Team Lead and Assistant Supervisor
Dyninno Egypt
07.2021 - 08.2021
- Sales Leadership Foundation: Stepped into my first leadership role, balancing team coaching with strong individual sales results.
- Assistant Supervisor Role: Partnered with the team supervisor to co-manage 7+ agents, ensuring the entire team received the guidance and support needed for success.
- Direct & Indirect Team Management: Oversaw 2–3 new hires directly and supported 7 agents indirectly, expanding leadership scope and accountability.
- Record-Breaking Performance: Guided the team to achieve top results in the office, earning Team of the Month recognition during one of the most successful periods for the department.
- Coaching Future Sales Leaders: Trained and mentored new hires to establish a strong sales mindset and master company workflows.
- Driving Sales Efficiency: Developed techniques that maximized lead conversion and improved overall team productivity.
- Motivating Through Challenges: Provided continuous encouragement and guidance, ensuring resilience and high morale during onboarding.
- Building a High-Performance Culture: Consistently elevated trainee performance, with newcomers under my leadership ranking among the top performers.
- Delivering Dual Impact: Achieved personal sales targets while building a scalable foundation of leadership excellence on the sales floor.
Sales Travel Consultant
Dyninno Egypt
10.2020 - 06.2021
- Adapted quickly to a high-pressure sales environment as part of one of the largest U.S. travel agencies’ communication centers.
- Achieved an average sales conversion rate of 21% from a base of 650 clients, exceeding expectations despite challenging pandemic market conditions.
- Consistently met and surpassed daily and monthly sales KPIs by leveraging persuasive communication and customer-centric selling techniques.
- Built lasting client relationships by identifying needs, offering tailored solutions, and ensuring customer satisfaction.
Technical support Adviser and Floorwalker
VOIS
07.2018 - 09.2020
- Achieved recognition as top-performing agent across all sites in Q1 2019, leading to promotion to Floorwalker.
- Delivered frontline customer support, developing strong communication and problem-solving skills in a high-volume contact center.
- Supported and coached new hires, ensuring rapid adaptation to processes and performance standards.
- Monitored and drove daily deliverables, including AHT (Average Handling Time), NPS (Net Promoter Score), and CRI (Customer Resolution Index).
- Acted as the first line of leadership on the floor, fostering team efficiency and service excellence.
Education
Bachelor's Degree - Faculty of Arts, English Department
Minia University
Minya, MN06.2018
Skills
- Team Leadership and development
- Sales Management
- Sales Operations
- Coaching
- Sales Training
- Public Speaking
- Emotional intelligence
- Leadership Development & Succession Planning
- Data-Driven Decision Making & Forecasting
- Strategic P&L & Revenue Management
- Problem Solving & Growth Initiatives
- Customer-Centric Sales Operations
Timeline
Senior Sales Supervisor
Dyninno Egypt
02.2023 - Current
Sales Supervisor
Dyninno Egypt
09.2021 - 02.2023
Sales Team Lead and Assistant Supervisor
Dyninno Egypt
07.2021 - 08.2021
Sales Travel Consultant
Dyninno Egypt
10.2020 - 06.2021
Technical support Adviser and Floorwalker
VOIS
07.2018 - 09.2020
Bachelor's Degree - Faculty of Arts, English Department
Minia University