Mahmoud Azzazy

Key Responsibilities:

As the Inbound Logistics Team Leader at DHL Supply Chain, I led a team of five logistics professionals responsible for managing all shipments for Procter & Gamble. My primary focus was on KPIs related to clearance lead time, on-time delivery, and the avoidance of demurrage and detention (D&D).

• Team Leadership : Supervised a team of five logistics specialists responsible for all inbound logistics operation for P&G shipments.
• Documentation Management : Managed the documentation processes for all P&G shipments.
• Supply Chain Coordination : Coordinated with suppliers, transport companies, and internal departments to ensure timely delivery of materials, aligning with production schedules and inventory levels.
• KPI Monitoring : Actively monitored and analyzed KPIs, focusing on clearance lead time, on-time delivery, and D&D avoidance to drive operational improvements and enhance service delivery.
• Scorecard Preparation : Prepared and shared monthly scorecards for P&G's service providers with management, providing insights into performance metrics and areas for improvement.
• Cost Management : Worked on cost avoidance strategies and addressed duplicate payments, preparing quarterly cost accruals to improve financial performance.
• Process Improvement : Implemented process improvements and best practices to enhance the accuracy and efficiency of inbound logistics operations.

As a Senior Logistics RPM Operations Executive at DHL, I was responsible for executing and implementing import operational activities in alignment with customer requests and management directives. My role involved managing the logistics of raw materials for Procter & Gamble (P&G) while ensuring efficient communication and adherence to agreed service levels.

• Import Operations Execution : Executed and implemented import operational activities based on customer requirements and management directives, ensuring alignment with organizational goals.
• Volume Management : Handled an average of 450 containers of raw materials per month, coordinating all logistics activities to ensure timely delivery and compliance with service agreements.
• Clearance Lead Time Management : Ensured clearance lead times for each category were met as agreed with P&G, optimizing import processes and reducing downtime.
• Customs Release Planning : Prepared the releasing plan for custom-cleared shipments on a daily basis.
• Truckers and Warehouse Coordination : Arranged receiving plans with truckers and warehouses according to available time slots.
• Invoice Validation : Validated demurrage and detention invoices, issuing refund requests to service levels in cases of duplicate payments or incorrect rates.

I was responsible for managing and streamlining documentation processes for inbound finished products for Procter & Gamble (P&G) shipments from foreign sourcing sites. My role involved handling shipment agreements, documentation compliance, and coordination with international sourcing sites to ensure smooth and efficient logistics operations.

I was responsible for managing key operational tasks, facilitating effective communication with airline partners, and resolving customer issues related to airline bookings. My role involved overseeing ticket cancellations, processing refund requests, and implementing strategies to minimize payout and debit memo losses.