Mahmoud Bayumi
Egypt,GZ
Summary
Dynamic Flight Operations Specialist with over 9 years of experience in the airline sector, specializing in fulfillment, customer service, and operational support. Expertise in Amadeus, Sabre, and various airline portals to enhance operational efficiency and create seamless travel experiences. Proven track record in managing schedule changes, addressing escalations, conducting audits, and leading high-performing teams toward operational excellence. Recognized for exceptional problem-solving abilities and a commitment to fostering collaborative environments that effectively resolve conflicts while delivering impactful results.
Overview
9
9
years of professional experience
Work History
SME Team Leader
Almatar.com
11.2025 - Current
- Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
- Empowered team members by offering opportunities for skill development through workshops to their professional growth needs.
- Installed, configured, and monitored new system features based on user needs.
- Generated reports detailing findings and recommendations.
- Facilitated regular team meetings to review progress, discuss challenges, and devise solutions for continuous improvement.
- Prepared materials for skills development classes.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Auditing and Senior Support
Al Matar.com
07.2023 - Current
- Conducted audits of actions performed by the support operations team.
- Verified Agency Debit Memos (ADMs) and liaised with airlines to ensure their validity.
- Led shifts and oversaw team operations.
- Prioritized high-impact cases effectively.
- Excellent communication skills, both verbal and written.
Fulfillment Expert
Flyin.com
12.2017 - 07.2023
- Oversaw reissues, refunds, EMD services, and schedule adjustments.
- Managed escalated tasks and negotiated with airlines to address concerns.
- Proficient user of airline portals.
- Addressed failed bookings and provided the best solutions for both the customer and the company.
Call center agent
Exceed
01.2017 - 12.2017
- Technical Support
- Assisted customers over the phone to address their requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Certification - Amadeus System
Center Nazih
Cairo, Egypt 04.2001 -
Bachelor's Degree in Arts and Education - English Philology
Al-Azhar University
Cairo, Egypt10.2015
Skills
Coaching and mentoring
Strategic thinking
Strong analytical skills
Training and mentoring
Team leadership
Multitasking Abilities
Decision-making
Self motivation
Process improvement
Audit reporting
Experience in leadership
Timeline
SME Team Leader
Almatar.com
11.2025 - Current
Auditing and Senior Support
Al Matar.com
07.2023 - Current
Fulfillment Expert
Flyin.com
12.2017 - 07.2023
Call center agent
Exceed
01.2017 - 12.2017
Certification - Amadeus System
Center Nazih
04.2001 -
Bachelor's Degree in Arts and Education - English Philology
Al-Azhar University