Mahmoud Ebeidy

Led operational strategy and execution for logistics, warehousing, fulfillment, and last-mile delivery, overseeing 1,500+ SKUs and 2,500+ personnel, while driving cost optimization, digital transformation (WMS, automation), and regulatory compliance to achieve operational excellence.

• Improved picking efficiency by 9%, reducing average pick time per order and enhancing fulfillment speed.
• Reduced damage and loss costs by 12%, through quality control enhancements and targeted staff training.
• Reduced overall operational costs by 12%, leveraging process optimizations, strategic vendor negotiations, and automation.

Lead and manage all transportation, distribution, and inventory control operations to ensure seamless, cost-effective supply chain execution.

• Expanded last-mile delivery network to handle 1,000+ couriers, achieving 98% on-time delivery rates and improving customer satisfaction.
• Merging Fintech and Ecommerce last mile deliveries which reduced the fintech cost by almost 8%.
• Introducing on-demand models to be able to cope with the demand volatility.
• Merging two supply chains to be delivered together.
• Developed new logistics model by creating new mini FCs and increased the Middle Mile cost but we were able to decrease more on the Last Mile.

Responsible for all over the Last Mile delivery process, starting by dispatching all requested orders and allocating the orders on the available trucks and couriers, till delivering the products in perfect condition.

• Improving Delivery Success Rate by 5%
• Improving NMV Ratio by 3%
• Reducing cost by 2%
• Improving NPS by 10%
• Enhancing trip times.
• Reducing couriers churn by 10%
• Introducing new vehicle types.

Managing Live Operations and Merchant Operations Team, by leading to improve the delivery KPIs and the customer experience NPS, We have succeeded to lift up the Fulfillment rate to reach 95% and the Reliability rate to 93%.

• Implementing Zendesk tickets platform, to be able to quantify the customer contact reasons and act accordingly.
• Setting tickets SLA based on customer experience survey.
• Developing orders tracking tools.
• Leading Merchant Operations team to create and unify content design.
• Managing Merchant Operations team to onboard new partners.

Generally responsible for managing all logistical process related to TAQA warehouse by planning and allocating all the requested orders on the available trucks to ensure a smooth and timely delivery process, in-addition managing lubes inventory by coordinating with supply team to avail the requested products either local or imported to maintain suitable inventory level, furthermore to supervise warehouse team in loading and dis-loading process.

• Responsible to prepare daily Lubes plan depending on the requested orders.
• Coordinate daily orders with TAQA Warehouse for execution.
• Supervise warehouse team and follow up on daily operations.
• Revising Contractors shipments and issuing an voucher payment.
• Coordinating with Supply team for local lubes production to maintain suitable inventory levels.
• Enter lubes production invoices details on ERP System.

• Manage the day-to-day issues regarding Fuels products transportation and logistics service to ensure effectiveand economical support to clients, sales and operations
• Traveling to all retail stations to maintain good relationship between Taqa and the Customer.
• Overseeing a team of Planning, Dispatchers, and Transportation Representatives with experience schedulingroutes and coordinating with contractors
• To analyze multiple factors to determine the lowest logistics & Transportation cost.
• To implement DOT regulations including drug and alcohol testing requirements, and the to apply local legislationconcerning all types of transportation
• Available during night shifts to answer customer queries and track the degree of satisfaction of our customers).

• Identify, research, and Resolve caller's queries regarding orders/deliveries.
• Check demand against truck capacity and resolve imbalances and manage all supply disruptions.
• Regularly monitor sales trend and adapt sales forecast accordingly in order to avoid Returns and run-outs.
• Manage transport, delivery and operational issues.
• Responsible to prepare and send the Planning List to the respective terminals
• Analyze orders to ensure they fulfill both minimum order quantity criteria and truck compatibility constraint as well as, restrict split loads to small tank capacities sites
• Communicate with credit department & follow up on cash deposits.

• Meeting clients to discuss their advertising needs.
• Working with account planners to develop a campaign that meets the client's brief and budget.
• Negotiating with clients, solving any problems and making sure deadlines are met.
• Making 'pitches' to win new business.