Mahmoud El-Shafey
Senior Sales Account Manager
Alexandria
Summary
Senior Sales Team Lead with 5+ years of experience across ride-hailing and Fintech, specializing in B2B and corporate sales, with a proven track record of building strong client relationships. Skilled in marketing, content creation, generating sales leads, maintaining a robust pipeline, and closing sales deals. Strong in qualifying clients and fostering customer satisfaction with strong expertise in strategic negotiation, client retention, and customer success. In addition to my core expertise, I have developed a strong track record across a variety of functions, including {Captain Support, Supply Acquisition, Category Management, Marketing, Loyalty Programs, Strategic Partnerships}. My experience in these areas has allowed me to build a well-rounded skill set, collaborate cross-functionally, and contribute to both operational efficiency and business growth. I am also very active learner on LinkedIn Learning and other training channels for enhancing my skills in business.
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Corporate Sales & Partnerships Lead
Axis
12.2023 - Current
- Responsible for generating new revenue growth by selling existing and future products, use all available channels to identify and contact key decision-makers within target list of companies in pipeline.
- Selling complex products and services to businesses and deals with a target market that stays in need of the products or services to keep that business moving.
- Upsell and Cross-sell to increasing revenue by persuading existing customers to purchase additional or upgraded products or services.
Business Development & Corporate Sales - Executive
Careem
01.2022 - 11.2023
- Developing Careem’s loyalty program by onboarding new partners allowing our customers to choose from a variety of option when it comes to points redemption.
- Working closely with different departments (Branding, Business Intelligence, Operations, Legal, Pricing, Demand Growth & Marketing) to develop and integrate solutions to optimize and increase key metrics to grow the business.
- Full Responsibility on the Account Receivables with alignment with the accounting team.
- Monitor and analyze customer data to identify key areas of focus and problem solving customers concerns.
- Developing strong relationships with the customer leading to deep understanding of their products and long-term business strategies.
- Adding Value is the most important thing that drives me to the customers.
Business Development & Corporate Sales - Associate
Careem
04.2021 - 12.2021
- Executing all business development initiatives with partners and building a long term strategic alliances with key external entities.
- Developing strong relationships with the customer leading to deep understanding of their products and long-term business strategies.
- Follow up with the current clients giving them my recommendations, concerns and advises based on their consumption report shared with them.
Marketing Associate
Careem
05.2020 - 12.2021
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
Associate categories - Supply Associate
Careem
09.2019 - 05.2020
- In the Team who are responsible for different categories from the customer and captain side.
- Own the city setup and configurations to optimize customer experience,supply growth and performance.
- Launch one or more category from ground zero based on the market needs.
- Report on the performance of the different in corresponding market.
- Execute on ground plans related to each category.
- Responsible to acquiring new users,increase customer engagement and reactivate churned customers on each category and target to maintain strong relationship with all customer.
- Follow up for recruiting,training and on-boarding captains to grow our supply efficiently and thereby meet our company's growth targets.
- Supervising all captain support channels to ensure our captains are receiving world class support to maintain strong relationship with all captains in each category.
- -Ensuring our captains follow the Careem quality standards.
Supply Acquisiton-Supply Associate
Careem
11.2018 - 09.2019
- Aid managing indirect acquisition channels (suppliers) for cars and bike.
- Maintaining day to day records of supply growth,performance and quality with regular analysis and reporting of findings.
- check the captain's retention per supplier for the new captains.
- Troubleshooting supply problems,analyses and reporting of the issues,solving and assisting in the implementation of solutions.
- work on tickets (Payments-Quality-On Boarding-Training-configurations) received from our suppliers (with SLAs).
- In the team that monitoring the activity level of new captains through incentives by designing different schemes on regular basis to make sure we are maintaining healthy supply during the time of need and measuring the impact and growth achieved through those schemes.
- Supervisor on the first project of (Co-Branding) for all touch points related to our Brand:- Analysis,Logo,Support,Training for captains,Advertising,Deals and Quality rating for captains.
- -Daily suppliers contact to follow upon all the above.
Captain Support - Supply Associate
Careem
11.2017 - 11.2018
- -Always be CAREEM to captains and Constant communication with Careem captains.
- -Develop and maintain strong relationships with all captains on our system.
- -Help captains with their dispute settlements.
- -Be the focal point for all help and support required for Careem captains.
- -Ensure our captains follow Careem customer standards.
- -Provide all necessary support to ensure our operations run smoothly.
- -Support my team in hitting our growth targets. We want as many people as possible to enjoy our services.
- -Ensuring our Captains follow the Careem quality standards.
- -Training Captains on our technology and customer service experience standards.
- -Always being there for captains and colleagues.
Purchasing Assistant
M.N.B. Company
08.2016 - 08.2017
- -Planning and organizing production schedules based on a communication with the sales team and the annual sales forecast.
- -Planning and organizing production schedules at TOLL manufacturing companies.
- -Responsible for follow up production processes and providing necessary guidance.
- -Supervising the delivery of finished products to the warehouse and receiving of components and insure that they meet the quality required.
- -Selecting, ordering and purchasing materials.
- -Ensuring that the production is cost effective.
- -Have good previous communication with TOLL manufacturing companies.
Student Trainee
QNB Group
08.2015 - 08.2015
- Trainee at Qatar National Bank (QNB)
Student Trainee
QNB Group
08.2014 - 09.2014
- Trainee at Qatar National Bank (QNB)
Student Trainee
Ramina Tarding & Engeniering company
06.2014 - 07.2014
- Trainee at Qatar National Bank (QNB)
Student Trainee
QNB Group
07.2013 - 08.2013
- Trainee at National Société General Bank (NSGB)
Education
Bachelor of Commerce - BCom, Accounting and Finance
Alexandria University
01.2016
sanaweya Ama -
École Saint Vincent - Miami
Alexandria01.2012
Skills
Teamwork and collaboration
Certification
Sales: Closing Strategies
Timeline
Senior Corporate Sales & Partnerships Lead
Axis
12.2023 - Current
Business Development & Corporate Sales - Executive
Careem
01.2022 - 11.2023
Business Development & Corporate Sales - Associate
Careem
04.2021 - 12.2021
Marketing Associate
Careem
05.2020 - 12.2021
Associate categories - Supply Associate
Careem
09.2019 - 05.2020
Supply Acquisiton-Supply Associate
Careem
11.2018 - 09.2019
Captain Support - Supply Associate
Careem
11.2017 - 11.2018
Purchasing Assistant
M.N.B. Company
08.2016 - 08.2017
Student Trainee
QNB Group
08.2015 - 08.2015
Student Trainee
QNB Group
08.2014 - 09.2014
Student Trainee
Ramina Tarding & Engeniering company
06.2014 - 07.2014
Student Trainee
QNB Group
07.2013 - 08.2013
Bachelor of Commerce - BCom, Accounting and Finance
Alexandria University
sanaweya Ama -
École Saint Vincent - Miami
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