Mahmoud Elashry
Banker & Accountant
Al Mansurah,DK
Summary
Accomplished Credit Analyst with a proven track record at National Bank of Egypt, enhancing credit risk management through detailed financial analysis and credit scoring. Excelled in relationship management and Microsoft Excel, significantly improving loan documentation processes. Demonstrated exceptional time management and team-building skills, leading to increased efficiency and customer satisfaction.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Credit Analyst
National Bank of Egypt
02.2017 - Current
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
Customer Service Representative
Bank Misr
02.2016 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Bank Teller
Bank Misr
08.2015 - 01.2016
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Call Center Representative
Raya Contact Center
03.2014 - 07.2015
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Faculty of Commerce - English Section - Accounting
Mansoura University
Egypt - Mansourah 04.2001 -
Skills
Credit reporting
Credit analysis
Relationship management
Microsoft Excel proficiency
Credit risk
Financial statement analysis
Loan documentation
Loan evaluation
Credit programs
Loan documentation and policies
Banking operations
Time management abilities
Team building
Timeline
Credit Analyst
National Bank of Egypt
02.2017 - Current
Customer Service Representative
Bank Misr
02.2016 - 01.2017
Bank Teller
Bank Misr
08.2015 - 01.2016
Call Center Representative
Raya Contact Center
03.2014 - 07.2015
Faculty of Commerce - English Section - Accounting
Mansoura University
04.2001 -
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