Mahmoud El Ghazaly
Branch Manager
New Maadi,Cairo Egypt
Summary
I am seeking a challenging and stimulating position, where I can employ my cooperative skills through the use of sound planning, strong administration, problem solving, and persuasion skills as well as apply, enhance and develop my communication, research and interpersonal skills.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Branch Manager
QNB
01.2024 - Current
- Implement and follow-up the strategies, objectives, and action plans of the branch network
- Monitor risk and provide advice on sophisticated credit files
- Monitor the successful operation of the branch
- Monitor the quality of service in the branch
- Maintain full awareness of all bank products and services
- Recommend policies and procedures that would better enhance the branch network
- Maintain synergy between Corporate & Retail
- Promote and maintain relationships with large Retail clients, target market segments, businessmen, trade organizations, economic entities, community leaders, and others to effectively market the bank
- Develop new business ideas and carry out plans for business development
- Maintain awareness of different economic conditions, money, and capital markets
- Evaluate and report the progress in meeting planned objectives
- Assure the efficiency and effectiveness of all communication channels between subordinates
- Carry out frequent meetings with direct subordinates
- Carry out periodical meetings with branch staff to motivate them and assure their congruence with the overall mission and vision of the bank
- Mentor, coach, and counsel subordinates
- Monitor queuing system on a regular basis confirming it is running efficiently
- Ensure that necessary corrective action is taken whenever needed
- Continuously follow up branch activities & staff performance through available queuing system reports
- Ensure optimum service is offered to clients through monitoring average client waiting & serving time
- Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible
Retail Team Leader
QNB ALAHLI
01.2022 - 12.2023
- Implement and follow-up the strategies, objectives and action plans of the branch network
- Monitor risk and provide advice on sophisticated credit files
- Monitor the successful operation of the branch
- Monitor the quality of service in the branch
- Maintain full awareness of all the bank's products and services
- Recommend policies and procedures that would better enhance the branch network
- Maintain synergy between Corporate & Retail
- Promote and maintain relationships with large Retail clients, target market segments, businessmen, trade organizations, economic entities, community leaders, and others to effectively market the bank
- Develop new business ideas and carry out plans for business development
- Maintain awareness of different economic conditions, money, and capital markets
- Evaluate and report the progress in meeting planned objectives
- Assure the efficiency and effectiveness of all communication channels between subordinates
- Carry out frequent meetings with direct subordinates
- Carry out periodical meetings with branch staff to motivate them and assure their congruence with the overall mission and vision of the bank
- Mentor, coach, and counsel subordinates
- Continuously follow up team activities & performance through available queuing system reports
- Ensure optimum service is offered to clients through monitoring average client waiting & serving time
- Monitor queuing system on a regular basis confirming it is running efficiently
- Ensure that necessary corrective action is taken whenever needed
- Continuously follow up branch activities & staff performance through available queuing system reports
- Ensure optimum service is offered to clients through monitoring average client waiting & serving time
- Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible
Relationship Manager & Deputy Manager
QNB ALAHLI
08.2013 - 12.2021
- Direct and plan the branch selling activities to both existing and potential customers within established policies and procedures
- Assume full charge in the absence of the Retail Team Leader or the Retail Branch Manager
- Develop and maintain large and/or high net worth individual accounts, meet executives, counsel customers on their needs, and ensure efficiency of account management
- Administer and monitor branch external visits, documentation of the visits, and review contact reports made by Retail Executives
- Present different facilities requests (loans, mortgage finance… etc) to the branch manager and concerned credit authorities if beyond the branch limit
- Provide signature verifications on the applications, customer requests, certified checks, and bank drafts
- Review work flow and monitor operations, ensuring straight through processing of work
- Handle the division of workload within the branch to ensure addressing customers' requests within day to day activities, all with the purpose of attaining maximum customer satisfaction
- Solve problems of non-routine nature (such as validity, insufficient funds, and frauds)
- Handle customer's reconciliation problems and their request for different information
- Assist Relationship Executives with problems that involve changes or special handling instructions
- Respond to audit reviews, develop corrective actions, prepare reports to bank management, and provide general counseling to the Branch Manager
- Supervise, mentor, coach, train, and develop staff
- Train Relationship Executives to handle their assigned portfolio of customers efficiently and effectively
- Train and encourage them to practice cross-selling effectively
- Maintain continuous checks on physical properties, operating environment, equipment, and security to ensure proper working conditions and maximum security
- Maintain professional and business relationships to increase market share
- Maintain regular and full awareness of all Bank products and services
- Maintain awareness of different economic, financial, and banking conditions and assist in the branch yearly plans in cooperation with the Retail Team Leader and/or the Branch Manager
- Maintain the protection of customers' data and the abidance by the related rules
- Adopt all policies and procedures in order to guarantee that the bank's business is conducted in compliance with Local Laws, Internal rules and regulations, as well as, International Standards
- Ensure the correct functioning and implementation of the Permanent Supervis Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible
Customer Service Officer
Piraeus Bank
07.2008 - 08.2013
- Achieves assigned sales budget via the combination of customer acquisition and relationship deepening
- Deepens relationships and increases targeted consumers through the execution of an effective sales process
- Grows the number of new account relationships via conversion of branch walk-ins, customer referrals, marketing leads and self-generated leads
- Assesses the customer's financial needs and recommends the best solution and follows up implementation
- Handles customer's different inquiries, complaints & requests
- Maintains an excellent level of performance in all assigned tasks
- Reports any suspicious transaction to the bank's compliance officer
- Opens customers' accounts and prepares customers' files in line with Piraeus bank policies and procedures
- Updates KYC on regular basis to ensure compliance with the bank's policies and procedures
- Prepares/completes the set of documentation for retail products (Loans & Credit Cards) and follows up implementation
- Handles time deposits' booking & saving certificates' breaking, change of terms & pledging within guidelines
- Fulfills the set of documentation for LG's & LC's issuance and sends the required documentation to the operation center & performs endorsement of documents for collection
- Issues all types of bank certificates
- Monitors minor & inheritance accounts within the bank's rules and regulations
- Fulfills all class (A) facilities within the bank rules and regulations & sends the required documentation to the corporate loans management center for implementation
- Processes debit/credit transactions received from dealing room back office related to FX, treasury bills, CBE notes and all special structured products
- Places/releases stop payment/ hold/ block on customers' accounts within bank's procedure
- Issuing automatic teller machine cards (Debit card)
- Responsible for updating all clients' information on a regular basis
- Issuing non-routine account statements
- Issuing power of attorney instructions
- Issuing cheque Books
- Responsible of external remittances
- Bank assurance
Cash Department
Piraeus Bank
12.2007 - 06.2008
- Receive cash / Check Deposits
- Prepare forms & post related entries to system
- Verify clients' signature with teller cash limit
- Check / Review cash box & checklists
- Control FX rate board on daily basis
- Responsible of cash filling
- Issue draft & certified checks upon customer requests
- Buy & Sell traveler checks
- Responsible of internal transfers & external remittances
Education
Faculty of law - undefined
Cairo Universty
Skills
Strong customer focus orientation
Excellent communication skills
Ability to take and transcribe instructions
Persuasive
Ambitious
Approachable
Very good Leadership skills
Very good managerial skills
Ability to multi-task
Very good negotiation skills
Very good sales skills
Good knowledge of computer and telephony environment
Fluency in Arabic and English written/spoken
Personal Information
- Date of Birth: 04/03/86
- Nationality: Egyptian
- Marital Status: Married
Training
- Communication & Negotiation Skills (Egyptian Banking Institute)
- Presentation Skills (Egyptian Banking Institute)
- Time Management (Egyptian Banking Institute)
- Banc Assurance Course (Allianz)
- American Chamber of Commerce in Egypt
- Logos International (PBE Orientation)
- General Selling Skills (Egyptian Banking Institute)
- Money Laundering (Egyptian Banking Institute)
- MBA (Arab Academy for Science, Technology & Maritime Transport)
Certification
Retail academy of branch manager
Timeline
Retail academy of branch manager
02-2025
Branch Manager
QNB
01.2024 - Current
Retail Team Leader
QNB ALAHLI
01.2022 - 12.2023
MBA (Arab Academy for science , Technology& Maritime Transport)
08-2016
Relationship Manager & Deputy Manager
QNB ALAHLI
08.2013 - 12.2021
Customer Service Officer
Piraeus Bank
07.2008 - 08.2013
Cash Department
Piraeus Bank
12.2007 - 06.2008
Faculty of law - undefined
Cairo Universty