Mahmoud Elgizawy
🚀 Fleet & Supply Strategy Leader | Mobility, Ride-Hailing, Logistics & Last-Mile Operations Expert
Hadayek El Ahram
Summary
Highly skilled and dedicated Logistics, Fleet, Last Mile, Operation, Fulfillment, Transportation, and Planning Manager with 13+ years of experience in Retail, E-commerce, Q-commerce, FMCG, Mobility, and Food Delivery in Egypt and GCC. Demonstrated expertise in driving operational efficiency and delivering exceptional results. Certified in Lean Six Sigma and Data Analysis, committed to continuous improvement and implementing innovative solutions for optimized performance. Passionate about leading effective teams and exceeding expectations.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
3
3
Languages
Work History
Senior Manager _ Fleet Strategy, Supply & Operations
Swvl
12.2024 - Current
- Spearheading the end-to-end operations of 75+ B2B contracts (banks, schools, factories, call centers) and B2C verticals (travel, retail, shuttle services), ensuring 100% fulfillment and operational excellence
- Designed and executed supply growth strategies, including acquisition channel development, fleet optimization, and 3PL supplier engagement, to balance supply-demand dynamics and maximize fleet utilization and drivers' earnings
- Launch innovative operational models, including a backup fleet system and dynamic pricing, such as a minimum viable price (MVP) to adapt to fuel and spare part price fluctuations, enhancing rider satisfaction and market competitiveness
- Build and lead high-performing teams of 30+ professionals across supply, acquisition, and performance functions, driving OKR achievement, coaching, and professional development
- Develop scalable business models and streamline processes for fleet management, supplier engagement, and compliance, resulting in lean operations and sustainable growth across all cities
- Fostered strategic partnerships with fleet companies and suppliers, expanding the vehicle pool and enhancing driver engagement to support Swvl's mission of transforming transportation
Logistics & Acquisition Manager
Talabat
12.2022 - 12.2023
- Optimized and oversaw delivery logistics for a high-volume operation, managing over 100,000 daily orders and a fleet of 15,000+ riders across Egypt, ensuring efficiency, scalability, and exceptional service delivery
- Enhanced the efficiency of 3PLs (third-party logistics) acquisition processes, optimizing the selection and onboarding of strategic partners, in addition to nurturing and maintaining strong partnerships with 3PLs as collaborative success partners, resulting in improved rider experience and elevated satisfaction scores
- Developed a comprehensive 3PLs scorecard and code of conduct, ensuring adherence to quality standards and fostering mutually beneficial relationships
- Monitored supply levels against forecasts and developed innovative pipelines to expand rider supply, ensuring optimal fleet utilization and meeting operational demands
- Controlled the financial logistics budget by devising a comprehensive simulation of the riders' bonus scheme implementing a pay-per-distance model in wide-ranging zones and managing the Earning Per Hour (EPH) Project
- Launched on-demand riders vertical in Egypt and plan to add electric vehicles to the fleet
- Delivered exceptional results within a condensed timeframe, achieving remarkable milestones that include a substantial 25% increase in fleet headcount, a noteworthy 27% enhancement in riders' working hours, and a remarkable 10% reduction in overall delivery time
Regional Fleet & Last-Mile Manager
Capiter
10.2021 - 11.2022
- Oversaw last-mile, and marketplace operations across all hubs, including a substantial fleet of over 1,500 vehicles, facilitating the daily delivery of 20,000 orders throughout Egypt
- Planned, and supervised the programs for acquisition, utilization, fleet maintenance, repair, and replacement, to ensure reliable resources of vehicles and manpower are available to meet operational requirements
- Established a robust operational structure, including key performance indicators (KPIs), standard operating procedures (SOPs)
- Act in a cross-functional role with sales, supply chain, finance, and complaint team especially while discussing the monthly capacity plan, peaks, and new projects to reduce cycle time for all processes
- Performed data analysis, identified root causes, and implemented proactive plans for permanent solutions to enhance operational efficiency, and developed live reports and dashboards to visualize key metrics, enabling informed decision-making and driving continuous improvement
- Cultivate long-term relationships with vendors, expand suppliers network, negotiate favorable contracts, and facilitate their challenges with all stakeholders, and reduced costs by 8%
- Controlled around 90 % of operation defects in a short period and hitting 100 % fulfillment became normal, and directed the opening of 5 new warehouses in Cairo and Delta
- Launched tricycles project, middle mile process for the marketplace orders
Fleet Operations Manager
Maxab
04.2021 - 09.2021
- Set controlled capacity, especially on peak times, and make sure that the daily plan is done on time and optimized in the best way based on CBM, weight, and routes, also all vehicles are utilized, loaded, and dispatched on time
- Developed strategy for decreasing cost, and already cost decreased by 5% within first 3 months
- Implemented all safety procedures and secure all facilities
- Hired a new team who coached and trained as per company procedures to be engaged with operation smoothly and strengthened the existing team by implementing cross-training programs to improve skills and productivity, ultimately cultivating an inspired and cohesive workforce
- Provided maximum quality of customer service and improved customer loyalty
Logistics and Delivery Manager
Abyat Mega Store
02.2015 - 02.2021
- Managed 120 employees, and, a fleet of more than 500 vehicles to control home delivery, installation, and assembling of 15 different categories such as FMCG, home furniture, office furniture, outdoor and gardens furniture, home appliances, electronics, kitchens, tiles, curtains, parquet, wallpaper, bath, and lighting, etc
- Controlled the full order cycle, and ensured that it is optimized, planned, and scheduled as per available resources
- Led operations across 7 fulfillment centers, and coordinated with the distribution center(DC) to ensure that planned orders are picked, staged, prepared, quality and quantity checked, and packed as per planned trucks and as per procedures to be shipped and delivered to customers on time
- Implemented a ticketing system (complaints and failed services) and a new GPS live tracking system to improve customer experience, and keep the highest NPS score to be always a promoter
- Executed a new transportation planning system, leading to a 15% decrease in transportation costs and improved on-time delivery by 30 %
Operations Senior Officer
Dham Al-Shamary contracting Co.
05.2014 - 12.2014
Enterprise Customer Service Rep.
XCEED, DU Account
07.2012 - 05.2014
Education
Bachelor - Tourism and Hotels Management
Helwan University
06-2012
Certified - Data Analysis
Udacity
Skills
Lean Six Sigma
Team Leadership & Development
Transportation & Fleet Optimization
Innovative Problem Solving
Customer Experience Enhancement
Effective Communication Skills
Strategic planning
Cross-functional collaboration
Data Analysis (SQL, Excel, Dashboards)
SAP ERP & WMS
Vendor & 3PL Management
Process Improvement
Timeline
Senior Manager _ Fleet Strategy, Supply & Operations
Swvl
12.2024 - Current
Logistics & Acquisition Manager
Talabat
12.2022 - 12.2023
Regional Fleet & Last-Mile Manager
Capiter
10.2021 - 11.2022
Fleet Operations Manager
Maxab
04.2021 - 09.2021
Logistics and Delivery Manager
Abyat Mega Store
02.2015 - 02.2021
Operations Senior Officer
Dham Al-Shamary contracting Co.
05.2014 - 12.2014
Enterprise Customer Service Rep.
XCEED, DU Account
07.2012 - 05.2014
Certified - Data Analysis
Udacity
Bachelor - Tourism and Hotels Management
Helwan University