Mahmoud Elsayed
Underwriter Insurance
Giza
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Diligent and dedicated Deputy Manager with 15 years of experience in the Insurance industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities. Diligent and dedicated Deputy Manager with 15 years of experience in the insurance industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
Deputy Manager
Royal Insurance Company
1 2022 - Current
- Made approval and denial recommendations by determining accurate risk levels.
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Collaborated with agents to develop customized insurance packages, meeting specific client needs.
- Developed customized insurance solutions for clients, addressing specific needs and mitigating potential losses.
- Stayed current on industry developments and regulatory changes, ensuring compliance with relevant guidelines.
- Lead the team when the department manager was absent.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Meeting the clients inside and outside the company.
- Provide the manager with technical support and reports.
- Help the brokers and salespersons to get the best insurance type according to their needs.
- Make training for new team members.
- Head section for all lines of insurance, non-medical, non-motor.
- Study the risk from the technical side to avoid any claims.
- Try to control my department costs.
- Improved employee engagement rates through open lines communication forums where concerns could be addressed promptly and effectively.
- Established effective communication channels between departments, promoting collaboration and information sharing.
- Issue the offer for clients.
- Issue policies and endorsement.
- Study the risk from the technical side.
- Meeting the clients inside and outside the company.
- Make training for new team members.
- Lead the team when the department manager was absent.
- Provide the manager with technical support and reports.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Head of Section
Royal Insurance Company
01.2017 - 12.2021
- Made approval and denial recommendations by determining accurate risk levels.
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Collaborated with agents to develop customized insurance packages, meeting specific client needs.
- Developed customized insurance solutions for clients, addressing specific needs and mitigating potential losses.
- Stayed current on industry developments and regulatory changes, ensuring compliance with relevant guidelines.
- Lead the team when the department manager was absent.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Meeting the clients inside and outside the company.
- Provide the manager with technical support and reports.
- Help the brokers and salespersons to get the best insurance type according to their needs.
- Make training for new team members.
- Head section for all lines of insurance, non-medical, non-motor.
- Study the risk from the technical side to avoid any claims.
- Try to control my department costs.
- Improved employee engagement rates through open lines communication forums where concerns could be addressed promptly and effectively.
- Established effective communication channels between departments, promoting collaboration and information sharing.
- Issue the offer for clients.
- Issue policies and endorsement.
Senior Underwriter
Royal Insurance Compy
01.2013 - 12.2015
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Help the clients to get the best insurance which they need
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Issue offers.
- Issue Policies.
- Issue endorsements.
Junior Underwriter
Royal Insurance Company
09.2010 - 12.2012
- Issue offers.
- issue policies.
- Managed a diverse portfolio of accounts, maintaining a high level of customer satisfaction through proactive communication and prompt service delivery.
- Copied, logged and scanned supporting documentation and placed all information in client files.
Education
Diploma - General Insurance
Cairo University
Cairo, Egypt06.2014
Accounting
Cairo University
Cairo, Egypt 04.2001 - 05.2010
Skills
Customer service
Time management
Communication skills
Leadership
Documentation review
Performance Improvements
Cost analysis and savings
Process and procedure development
Operational Excellence
Scheduling Management
Emergency Preparedness
Incident Management
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Head of Section
Royal Insurance Company
01.2017 - 12.2021
Senior Underwriter
Royal Insurance Compy
01.2013 - 12.2015
Junior Underwriter
Royal Insurance Company
09.2010 - 12.2012
Accounting
Cairo University
04.2001 - 05.2010
Deputy Manager
Royal Insurance Company
1 2022 - Current
Diploma - General Insurance
Cairo University
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