Mahmoud Ghareeb
Technical Support Engineer
Madinat An Nasr,C
Summary
Energetic and resourceful with natural aptitude for problem-solving and collaborative approach. Possesses foundational knowledge of network protocols and troubleshooting techniques, coupled with hands-on skills in system diagnostics and hardware maintenance. Committed to enhancing network reliability and providing seamless technical support to optimize user experiences.
Professional in network technical support, prepared to deliver reliable solutions for network-related challenges. Background includes valuable experience in maintaining and enhancing network performance and security. Known for team collaboration and adaptability, possessing critical skills in diagnostics and communication.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Network Technical Support Engineer
WE DATA
09.2022 - Current
- Company Overview: WE data was established by Telecom Egypt to function as its data communications and Internet .
- Enhanced customer satisfaction by providing timely and accurate technical support for their network concerns.
- Established strong relationships with clients by consistently delivering exceptional customer service during technical support interactions.
- Streamlined processes within the technical support team through effective communication and collaboration strategies.
- Conducted comprehensive network assessments to identify areas for improvement and recommend appropriate solutions.
- Optimized network operations by monitoring system performance and implementing necessary updates or modifications.
- Developed and maintained a knowledge base of common network issues, resolutions, and best practices to streamline the troubleshooting process for the support team.
- Implemented network security measures to protect sensitive data and ensure business continuity for clients.
- Served as a subject matter expert within the organization regarding networking technology trends, challenges, and solutions.
- Assisted customers in configuring, maintaining, and troubleshooting their networks, resulting in increased productivity and efficiency.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Education
Bachlero's Degree in Communication Engineering - Communication And Electronics Engineering
Modern Academy For Engineering And Technology
Cairo , Egypt05-2018
Scholarship - Cisco Certified Network Associate (CCNA)
National Telecommunication Institute | NTI
Madinat An Nasr, Egypt12-2021
Scholarship - Operating Systems Administration (OSA)
National Telecommunication Institute | NTI
Madinat An Nasr, Egypt07-2023
Coursework - Microsoft Windows Server Administration (MCSA)
Microsoft
Online10-2024
Skills
CCNA
undefinedTimeline
Network Technical Support Engineer
WE DATA
09.2022 - Current
Bachlero's Degree in Communication Engineering - Communication And Electronics Engineering
Modern Academy For Engineering And Technology
Scholarship - Cisco Certified Network Associate (CCNA)
National Telecommunication Institute | NTI
Scholarship - Operating Systems Administration (OSA)
National Telecommunication Institute | NTI
Coursework - Microsoft Windows Server Administration (MCSA)
Microsoft
Languages
Arabic
English
Coursework
- Cisco Certified Network Associate Routing and Switching
- Microsoft Windows Server Administration
- Microsoft Azure Fundamentals (AZ-900)
Personal Information
- Date of Birth: 07/05/1995
- Marital Status: Single
Military Status
Completed
Coursework
- Cisco Certified Network Associate Routing and Switching
- Microsoft Windows Server Administration
- Microsoft Azure Fundamentals (AZ-900)
Personal Information
- Date of Birth: 07/05/1995
- Marital Status: Single
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