Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Organizations
Languages
Awards
Volunteer Experience
Timeline
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Mahmoud Ghonim

Mahmoud Ghonim

Business Banking Growth Relationship Manager
Giza

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in my current position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Business Banking Relationship Manager

Commercial International Bank - CIB
04.2024 - Current
  • Developed comprehensive understanding of clients'' businesses, enabling more effective financial guidance.
  • Implemented tailored marketing initiatives to attract new business banking clients.
  • Conducted regular client meetings to discuss financial goals, review account performance, and address concerns or opportunities for improvement.
  • Negotiated favorable terms for loans and lines of credit, optimizing client satisfaction and loyalty.
  • Leveraged industry knowledge and market trends to identify potential challenges and recommend appropriate solutions for clients'' unique needs.
  • Delivered top-notch customer service experiences that reinforced trust between the bank and its business customers.
  • Increased cross-selling opportunities for additional bank products through consistent communication with clients.

Service Officer Business Banking Segment

Commercial International Bank (CIB)
08.2022 - 04.2024
  • Handle Customer Requests, Banking Operations Business, Service Quality, Customer Relationship Management, Trade Finance, Commercial Finance, Sales, Back Office
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Developed and maintained strong relationships with key clients, fostering long-term partnerships.
  • Promoted company brand and unique offerings through personalized customer service.
  • Exceeded performance targets by consistently delivering outstanding service results within the department.
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
  • Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
  • Analyzed customer feedback to identify areas for improvement and implemented necessary changes.

Back Office Coordinator

Commercial International Bank - CIB
01.2021 - 11.2022
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.

Universal Teller

Commercial International Bank (CIB)
01.2019 - 01.2021
  • Handling Cash Transactions, Providing High Quality Customer Service
  • Resolved complex account issues by liaising with relevant departments, ensuring timely resolution for customer satisfaction.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Conducted regular audits to ensure compliance with bank policies and regulatory requirements.
  • Supported branch manager in daily operations, contributing to smooth functioning of the bank''s services.
  • Provided exceptional customer service, resulting in a higher retention rate and increased referrals from satisfied clients.
  • Reduced teller errors by implementing thorough training and procedural updates.

Education

Accounting And Business Management

Commerce Tanta University
Egypt
04.2015 - 04.2019

ICDL English - undefined

Accountant

Skills

Accountant

Certification

Financial Statement (2021)

Accomplishments

  • Achievements/Tasks

Organizations

  • Commercial International Bank (CIB)
  • Enacts

Languages

English
Arabic

Awards

  • Dedicated Employee (2021)
  • Best Achiever for outstanding Performance in company lending in ( 2024 )

Volunteer Experience

Financial Consultant, Enacts, 2018

Timeline

Business Banking Relationship Manager

Commercial International Bank - CIB
04.2024 - Current

SAP FI S/4HANA (FINANCIAL ACCOUNTING) End User & Configuration

04-2024
Financial Statement (2021)
12-2023

Service Officer Business Banking Segment

Commercial International Bank (CIB)
08.2022 - 04.2024

Back Office Coordinator

Commercial International Bank - CIB
01.2021 - 11.2022

Universal Teller

Commercial International Bank (CIB)
01.2019 - 01.2021

Accounting And Business Management

Commerce Tanta University
04.2015 - 04.2019

ICDL English - undefined

Accountant

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Mahmoud GhonimBusiness Banking Growth Relationship Manager