Mahmoud Ghonim
Business Banking Growth Relationship Manager
Giza
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in my current position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Business Banking Relationship Manager
Commercial International Bank - CIB
04.2024 - Current
- Developed comprehensive understanding of clients'' businesses, enabling more effective financial guidance.
- Implemented tailored marketing initiatives to attract new business banking clients.
- Conducted regular client meetings to discuss financial goals, review account performance, and address concerns or opportunities for improvement.
- Negotiated favorable terms for loans and lines of credit, optimizing client satisfaction and loyalty.
- Leveraged industry knowledge and market trends to identify potential challenges and recommend appropriate solutions for clients'' unique needs.
- Delivered top-notch customer service experiences that reinforced trust between the bank and its business customers.
- Increased cross-selling opportunities for additional bank products through consistent communication with clients.
Service Officer Business Banking Segment
Commercial International Bank (CIB)
08.2022 - 04.2024
- Handle Customer Requests, Banking Operations Business, Service Quality, Customer Relationship Management, Trade Finance, Commercial Finance, Sales, Back Office
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Promoted company brand and unique offerings through personalized customer service.
- Exceeded performance targets by consistently delivering outstanding service results within the department.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
Back Office Coordinator
Commercial International Bank - CIB
01.2021 - 11.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
Universal Teller
Commercial International Bank (CIB)
01.2019 - 01.2021
- Handling Cash Transactions, Providing High Quality Customer Service
- Resolved complex account issues by liaising with relevant departments, ensuring timely resolution for customer satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Conducted regular audits to ensure compliance with bank policies and regulatory requirements.
- Supported branch manager in daily operations, contributing to smooth functioning of the bank''s services.
- Provided exceptional customer service, resulting in a higher retention rate and increased referrals from satisfied clients.
- Reduced teller errors by implementing thorough training and procedural updates.
Education
Accounting And Business Management
Commerce Tanta University
Egypt 04.2015 - 04.2019
ICDL English - undefined
Accountant
Skills
Accountant
Business Management
Service Quality
Banking Operations
Business Analysis
Loan structuring
Cross-Selling Products
Portfolio Management
Commercial Lending
Teamwork and Collaboration
Customer Service
Time Management
Multitasking
Certification
Financial Statement (2021)
Accomplishments
- Achievements/Tasks
Organizations
- Commercial International Bank (CIB)
- Enacts
Languages
English
Arabic
Awards
- Dedicated Employee (2021)
- Best Achiever for outstanding Performance in company lending in ( 2024 )
Volunteer Experience
Financial Consultant, Enacts, 2018
Timeline
Business Banking Relationship Manager
Commercial International Bank - CIB
04.2024 - Current
SAP FI S/4HANA (FINANCIAL ACCOUNTING) End User & Configuration
04-2024
Financial Statement (2021)
12-2023
Service Officer Business Banking Segment
Commercial International Bank (CIB)
08.2022 - 04.2024
Back Office Coordinator
Commercial International Bank - CIB
01.2021 - 11.2022
Universal Teller
Commercial International Bank (CIB)
01.2019 - 01.2021
Accounting And Business Management
Commerce Tanta University
04.2015 - 04.2019
ICDL English - undefined
Accountant