Mahmoud Hafez
Cairo
Summary
After years of exploiting various tracks within the automotive industry from competitive Motorsport experience to multi-national retailers, I’ve developed strong skills in technical business development. Focused on achieving both technical and business milestones, committed to driving success and continuous growth while contributing to the employer’s goals.
Overview
11
11
years of professional experience
Work History
Technical Sales Consultant
Ferdinand Bilstein GmbH + Co. KG
04.2022 - Current
- Maintaining market understanding through providing competitive analysis on various companies' market offerings, identify market trends, pricing/business models, sales and methods of operation.
- Support unit sales plan through pre-sales and/or post-sales technical consulting activities.
- Assist sales personnel in achieving sales objectives and identifying opportunities.
- Increased client base and brand visibility by identifying new business opportunities and cultivating strong relationships with key decision-makers.
Senior Parts Advisor
Jaguar-Land Rover
07.2020 - 04.2022
- Monitor and collect data on current operations, including scheduling, sourcing, warehousing, on-going services, and delivery.
- Structured detailed records of all procurement activities.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Communicate with other departments to identify efficiency issues, develop solutions and implement changes.
Technical Specialist
Self-employeed
12.2018 - 09.2020
- Independently developing R-Link Infotainment system enhancement, focusing on market demands while ensuring relevance and competitiveness.
Testing Specialist
Solectra LLC.
01.2019 - 04.2019
- Evaluated finished assemblies of solar-powered vehicles for compliance with standard procedures and design requirements
- Conferred with engineers and designers to investigate and solve failure encounters, aiming to identifying technical issues with each model while validating approved vehicles
Automotive Service Advisor
B-Wagen (BMW Group)
09.2018 - 01.2019
- Controlled daily business operations and facilitated communication between customers, technicians, and other dealership departments to ensure seamless service experience for all parties involved.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
Mechanical Designer
Autodesk
07.2018 - 10.2018
- Conducted thorough analyses on existing products to identify potential areas for improvement or redesign opportunities.
Training Specialist
Al Sanea' Ltd [commercial Vehicles]
01.2016 - 07.2016
- Enhanced employee performance by developing and implementing comprehensive training programs.
Technical Coordinator
ASU Racing team
04.2014 - 04.2016
- Collaborated with cross-functional teams for seamless integration of technology solutions, improving overall productivity.
Education
Bachelor of Science - B.Sc. Automotive Engineering
Helwan University
Cairo, 2018
Skills
- Business Development & Project Management
- Supply Chain Management & Procurement
- Market Research & Analytics
- Supplier Evaluation & Purchasing Strategies
- Logistics Planning & Warehouse Management
- Industry Standards Compliance
Accomplishments
- Certified professional parts advisor, Jaguar-Land Rover
- Awarded the Medal of Excellence, Ain Shams University's
- Top-ranked at several SAE automotive design competitions.
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Technical Sales Consultant
Ferdinand Bilstein GmbH + Co. KG
04.2022 - Current
Senior Parts Advisor
Jaguar-Land Rover
07.2020 - 04.2022
Testing Specialist
Solectra LLC.
01.2019 - 04.2019
Technical Specialist
Self-employeed
12.2018 - 09.2020
Automotive Service Advisor
B-Wagen (BMW Group)
09.2018 - 01.2019
Mechanical Designer
Autodesk
07.2018 - 10.2018
Training Specialist
Al Sanea' Ltd [commercial Vehicles]
01.2016 - 07.2016
Technical Coordinator
ASU Racing team
04.2014 - 04.2016
Bachelor of Science - B.Sc. Automotive Engineering
Helwan University
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