Mahmoud Hamdy Salem Attia
Branch Manger
Alexandria
Summary
Seeking a rewarding career in a sector that contributes to the betterment and progress of the nation, with a focus on achieving stability and professional growth. Committed to utilizing skills and expertise to make a meaningful impact and contribute to the advancement of the organization. Eager to leverage passion for service and dedication to excel in a dynamic work environment that values innovation and teamwork.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Branch Manager
Fawry Plus
08.2022 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Technical Support
Telecom Egypt
05.2018 - 08.2022
- Company Overview: Telecommunications
- Team leader
- Second Level Support
- Hr task
- Customer Service Representative
- Telecommunications
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed employee termination paperwork at direction of supervisory staff.
SUPERVISOR Cost Controller
RiverFood Industry
10.2017 - 05.2018
- Account Supervisor
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Team leader
Rio Club
03.2014 - 10.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Education
Bachelor's degree - social work
Alexandria university
Alexandria 01.2009 - 04.2013
Skills
Microsoft office Skills
leaderShip Skills
Multi tasking Way
Persuasion
Hr tasks
Time Management
E-payments
Accounting
Auditing
Data Analysis
Coaching
Customer service
Certification
Sales, 11/01/21
Militaryservice
Exemption from military
Targetjob
Customer Service Supervisor, Area Manager,Hr Investigator, Management, Obtaining a stable professional life through a sector that serves and advances the nation, Full Time Employee
Personal Information
- Date of Birth: 07/05/89
- Gender: Male
- Nationality: Egypt
- Marital Status: Married
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Timeline
Branch Manager
Fawry Plus
08.2022 - Current
Technical Support
Telecom Egypt
05.2018 - 08.2022
SUPERVISOR Cost Controller
RiverFood Industry
10.2017 - 05.2018
Team leader
Rio Club
03.2014 - 10.2017
Bachelor's degree - social work
Alexandria university
01.2009 - 04.2013