Surfing the internet, Follow up technology products and Watching football matches
Mahmoud Helmy
E-commerce Operation Coordinator
Summary
Personable Customer Service Representative offering 4 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Senior Customer Service
E-planet Educational Services
05.2023 - Current
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- courses reservation on a database related to the company
- planning and making a course schedule
- working on solving any problem
- Developed customer feedback surveys to monitor customer satisfaction with products and services
- manage financial matters like Inventoried and ordered office supplies to maintain availability and coordinate teachers salaries in end of the month.
- manage some HR roles in bringing teachers to the company starting from making advertisements on linked in and other social media websites until filtering them to choose the best to meet CEO
E-Commerce Operation Coordinator
Shoura Chemicals
10.2020 - Current
- Tested website features and functionality for optimal performance.
- data entry for all products starting from the name until details description contain pros and how to use the product and also production country
- Helping customers with all information related to the website we have like how to use it and buy our products and all pros of the website that they can benefit from.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- manage circle of order from ensuring it with the customer, coordinate with inventory to packing and giving it to the shipping company
- Inventoried and ordered products to maintain availability in the inventory.
- manage some matters related to orders shipping like buying supplies for using in packing orders in a bulk and how to buy them with a good discount
- also searching about the best shipping company about their commission, fast delivery with saving the products and make a contract with the best one (some company that i contact with them before Aramex, SMSA and Mylerz)
Customer Service Representative
E-planet Educational Services
08.2019 - 10.2020
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- courses reservation on a database related to the company
- planning and making a course schedule
- working on solving any problem
- Developed customer feedback surveys to monitor customer satisfaction with products and services
- manage financial matters like Inventoried and ordered office supplies to maintain availability and coordinate teachers salaries in end of the month.
Education
Bachelor of Commerce - Accounting
Cairo University
Giza, Egypt06.2017
B1 Level - Oral Communication Course
AUC (American University in Cairo)
Cairo, Egypt08.2019
Application Developer - Flutter And Dart
It-gate Academy
Cairo, Egypt09.2021
Full Stack Developer - Web Design And Development
It-gate Academy
Cairo, Egypt07.2021
Skills
Report Generation
Data Collection
Account Updating
Complaint Resolution
Scheduling
Data Entry
Microsoft Outlook
CRM Software
Customer Service
Inventory Coordination
Package Tracking
Shipping Management
Inventory Management
Calm Under Pressure
Customer Database Management
Interests
Timeline
Senior Customer Service
E-planet Educational Services
05.2023 - Current
E-Commerce Operation Coordinator
Shoura Chemicals
10.2020 - Current
Customer Service Representative
E-planet Educational Services
08.2019 - 10.2020
Bachelor of Commerce - Accounting
Cairo University
B1 Level - Oral Communication Course
AUC (American University in Cairo)
Application Developer - Flutter And Dart
It-gate Academy
Full Stack Developer - Web Design And Development
It-gate Academy