Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Mahmoud Ibrahim

Senior Sales And Customer Service Specialist
Cairo,Cairo

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Senior Sales and Customer Service Specialist

Skymax holidays
South Sinai, Sharm Elsheikh
06.2009 - Current
  • Used consultative techniques to understand customer needs.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolve services concerns to help with retention and drive sales.

Education

Bachelor of Arts - Law (Pre-Law)

Cairo University
Giza
09.2003 - 06.2007

Skills

Customer service and support

Sales and service-oriented

Customer service and assistance

Customer Service and Communication Skills

Software

Operating systems

Office suites

Timeline

Senior Sales and Customer Service Specialist

Skymax holidays
06.2009 - Current

Bachelor of Arts - Law (Pre-Law)

Cairo University
09.2003 - 06.2007
Mahmoud IbrahimSenior Sales And Customer Service Specialist