Windows - Word – Excel – PowerPoint – Outlook -Internet
Mahmoud Magdy Abd allah
Cairo
Summary
- Looking for new challenges in the field of (computer), I can use my experience in the field (sales) to deal with.
- Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Mobile call center agent
Telecom Egypt Company (Xceed)
04.2016 - 01.2023
- Receiving incoming calls from patients and their relatives and directing them properly to the different departments in the hospital.
- Recording information Recording all important notes and information exchanged during calls to provide comprehensive healthcare for patient experience tasks.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Mobile call center agent
Telecom Egypt Company (account Americana Kwt)
04.2019 - 01.2023
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Mobile call center agent
Connect Egypt Company
10.2015 - 05.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Administrative and responsible computer
Egyptian Karate Federation
01.2012 - 05.2015
- Registration Officer and Administrative Member of the Examination Committee
- Computer Supervisor
- Assisted computers with planning, utilizing knowledge of various schedules.
Member of the tests
Egyptian Karate Federation
05.2010 - 06.2012
- Directed and evaluated information technologies, service level determination and complaint management to achieve performance and quality control objectives.
- Oversaw budget development and financial management, identifying cost-saving opportunities while maintaining operational excellence.
- Streamlined internal communication channels for improved collaboration and decision making.
Out posting
Ministry of Youth
06.2009 - 04.2010
- Managed daily commuter data collection, maintaining up-to-date records for analysis purposes.
- Collaborated with team members in creating innovative solutions to improve overall commuter experience.
Sales
Target Company for General Supplies
04.2008 - 02.2009
- Increased sales revenue by developing and implementing strategic sales plans and promotions.
- Compiled customer sales trends and data to aid in targeting yearly sales goals.
- Improved sales performance through the creation of compelling sales materials and presentations.
Education
Bachelor Information Systems Management -
Madina Academy
Giza, Egypt 04.2001 - 01.2008
Skills
Excellent communication skills
PC (Windows - Word - Excel - PowerPoint - Outlook - Internet)
Able to work under pressure
Ability to learn new tasks quickly
Customer service skills
Excellent communication and negotiation skills
Familiarity with computer use
Comfort with shifts
Ability to work in a team
Pride in achieving individual targets
Flexibility and punctuality
Military Service
Final exempt
Personal Information
- Date of Birth: 09/24/87
- Nationality: Egyptian
- Marital Status: Single
Software
Timeline
Mobile call center agent
Telecom Egypt Company (account Americana Kwt)
04.2019 - 01.2023
Mobile call center agent
Telecom Egypt Company (Xceed)
04.2016 - 01.2023
Mobile call center agent
Connect Egypt Company
10.2015 - 05.2017
Administrative and responsible computer
Egyptian Karate Federation
01.2012 - 05.2015
Member of the tests
Egyptian Karate Federation
05.2010 - 06.2012
Out posting
Ministry of Youth
06.2009 - 04.2010
Sales
Target Company for General Supplies
04.2008 - 02.2009
Bachelor Information Systems Management -
Madina Academy
04.2001 - 01.2008