Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Mahmoud Mahmoud Yehia

Lounge Manager, Barista
Portsaid
Mahmoud Mahmoud Yehia

Summary

  • I'm looking for a new and challenging position which will make best use of my skills, knowledge and experience .
  • I'm seeking for maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • I have awarded a certificate from the educational institute of the american hotel & lodging association for successful completion of food & beverage skills development .
  • I have awarded a Experience certificate from Sun City cafe & Restaurant for my efforts of good management & Sincerity in work .
  • For more Details please find attached for the below .

Overview

15
years of professional experience
4
years of post-secondary education
2
Certification
2
Languages

Work History

Mahmoud Yehia
Portsaid

Lounge Manager
09.2018 - Current

Job overview

  • Closed out cash register and prepared cashier report at close of business.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Consulted with managers to organize special events and promotions.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Mahmoud Yehia
Portsaid

Coffee Barista
09.2013 - 09.2018

Job overview

  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Mahmoud Yehia
Portsaid

Waiter's Assistant
01.2009 - 07.2013

Job overview

  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Checked customers' IDs to verify age in compliance with minimum age requirements .
  • Met with chef to review daily specials and menu changes.

Education

The High Institute For Social Work
Portsaid,Egypt

Bachelor of Social Work
09.2015 - 05.2018

University Overview

Skills

    Group reservations management

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Certification

Food & beverage skills development certification

Interests

Fitness couch

Social Media Marketing

Football

Timeline

Lounge Manager
Mahmoud Yehia
09.2018 - Current

Food & beverage skills development certification

01-2016
The High Institute For Social Work
Bachelor of Social Work
09.2015 - 05.2018
Coffee Barista
Mahmoud Yehia
09.2013 - 09.2018
Waiter's Assistant
Mahmoud Yehia
01.2009 - 07.2013

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Mahmoud Mahmoud YehiaLounge Manager, Barista