Mahmoud Marouf
Cairo,Egypt
Summary
Experienced IT Manager with over 14 years in banking technology operations, IT service management, and cybersecurity. Proven leader in escalation management, incident response, and service desk optimization. Certified in ITIL, ISO20000, and cybersecurity foundations with a passion for driving operational excellence and digital resilience in the financial sector.
Innovative Computer and Information Systems Manager with proven experience in leading IT departments, managing complex projects from conception to implementation. Skilled in optimizing team dynamics, integrating new technologies, and developing strategies that significantly improve productivity. Demonstrated ability to enhance system operations and streamline workflow processes across various platforms, ensuring operational excellence and robust IT infrastructure support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Information Technology Manager
12.2024 - Current
- Lead Escalation Management and Regulatory Oversight department.
- Oversee cybersecurity incident response processes and ITSM optimization.
- Develop and enforce operational controls to enhance service continuity and security.
Information Technology Deputy Manager
09.2022 - 12.2024
- Managed security incident operations, policy exceptions, and development initiatives.
- Directed implementation and customization of service desk systems.
Information Technology Supervisor
07.2019 - 09.2022
- Led development and work improvement teams.
- Administered CA Service Desk Manager and System Center Configuration Manager.
Information Technology Team Leader
07.2017 - 07.2019
- Oversaw Service Desk solutions, customized Manage Engine Service Desk.
- Coordinated deployment of critical applications via SCCM.
Senior Information Technology Specialist
09.2010 - 07.2017
- Delivered service desk implementations, ticketing system customization, and application deployment support.
Education
Bachelor - Computer Science
Cairo University
Cairo, EgyptSkills
- IT Service Management & Operations
- Service Desk Implementation & Administration
- Cybersecurity Incident Response
- Escalation Management & Policy Compliance
- System Center Configuration Manager (SCCM)
- Manage Engine Service Desk Plus Customization
- Process Automation & Reporting
- Leadership & Team Management
Certification
- ITIL Foundation Certificate in IT Service Management (AXELOS)
- CompTIA Cybersecurity Analyst+ (CySA+)
- IT Service Management ISO/IEC 20000-1
- Nexthink Infinity Fundamentals
- Cybersecurity Foundations: Governance, Risk, and Compliance (GRC)
- Decision Intelligence (LinkedIn)
- Cisco Certified Network Associate (CCNA)
- Red Hat Administration 2
- Kaspersky Endpoint Security & Management (Advanced, Migration, Encryption, MDM)
Languages
- Arabic, Native
- English, Fluent
- French, Basic
Languages
English
Upper Intermediate
B2
French
Beginner
A1
Timeline
Information Technology Manager
12.2024 - Current
Information Technology Deputy Manager
09.2022 - 12.2024
Information Technology Supervisor
07.2019 - 09.2022
Information Technology Team Leader
07.2017 - 07.2019
Senior Information Technology Specialist
09.2010 - 07.2017
Bachelor - Computer Science
Cairo University