Mahmoud Mawla
EPM Delivery Manager
Cairo
Summary
Hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly.
Overview
11
11
years of professional experience
1
1
Certification
Work History
EPM DELIVERY MANAGER
INPLENION
01.2019 - Current
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Developed and maintained knowledgeable and productive team of employees.
EPM PRINCIPLE CONSULTANT
INPLENION
01.2014 - 12.2018
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
Education
Bachelor of Science - COMPUTER SCIENCE
FUTURE ACADEMY
Cairo, Egypt 04.2001 -
Skills
Hyperion Planning
Oracle Data integrator
FDMEE
Data Management
Oracle E/PBCS
ARM/ARCS
Certification
Oracle Planning 2022 Implementation Professional
Timeline
Oracle Planning 2022 Implementation Professional
01-2022
EPM DELIVERY MANAGER
INPLENION
01.2019 - Current
EPM PRINCIPLE CONSULTANT
INPLENION
01.2014 - 12.2018
Bachelor of Science - COMPUTER SCIENCE
FUTURE ACADEMY
04.2001 -
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