Summary
Overview
Work History
Education
Skills
Timeline
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Mahmoud Abouelmkarem

Cairo,C

Summary

I am a highly motivated individual with a strong passion for personal growth, continuous learning, and making meaningful contributions to any role I undertake. My ability to adapt quickly to new challenges allows me to thrive in dynamic work environments and collaborate effectively with diverse teams.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Flight Attendant

Nile Air
Egypt
05.2022 - Current
  • Provide safety instructions, including emergency evacuation procedures, to passengers.
  • Assist passengers in case of emergencies, such as administering first aid or guiding evacuations.
  • Greet passengers with a warm and friendly attitude as they board and deplane.
  • Respond to passenger inquiries and resolve complaints promptly and professionally.
  • Serve meals, snacks, and beverages, and accommodate special dietary requests.
  • Participate in pre-flight briefings to discuss flight details and passenger information.

Receptionist

Marriott Hotel
07.2021 - 02.2022
  • Greet and welcome visitors, ensuring a positive first impression.
  • Answer and direct incoming calls promptly and professionally.
  • Schedule appointments, manage calendars, and coordinate meeting room bookings.
  • Monitor and manage visitor access by maintaining logs and issuing visitor badges as required.
  • Coordinate with security or other departments to ensure compliance with company protocols.

Quality Analyst

Teleperformance
08.2020 - 08.2021
  • Listen to and evaluate call recordings and live interactions to assess adherence to company standards and protocols.
  • Review agent performance based on quality metrics, including communication skills, problem resolution, and compliance with scripts and procedures.
  • Collaborate with supervisors to identify trends, recurring issues, and opportunities for process improvement.
  • Support refreshers and training programs for new hires to instill quality standards from the outset.

Call Center Representative

Rehlat Travel Agency
10.2019 - 02.2020
  • Answer incoming calls and respond to customer inquiries promptly and professionally.
  • Handle customer complaints or issues, resolving them effectively or escalating to the appropriate department when necessary.
  • Follow up on unresolved issues to ensure customer satisfaction.
  • Meet or exceed individual and team performance metrics, including call handling time, customer satisfaction scores, and resolution rates.

Education

Bachelor's Degree in Law- English Section
Ain Shams University, Cairo,Egypt
09.2016 - 06.2020

Skills

Public speaking

Verbal and written communication

Adaptability and flexibility

Hospitality service expertise6

Time management

Leadership

Fast learner

Problem solving

Timeline

Flight Attendant

Nile Air
05.2022 - Current

Receptionist

Marriott Hotel
07.2021 - 02.2022

Quality Analyst

Teleperformance
08.2020 - 08.2021

Call Center Representative

Rehlat Travel Agency
10.2019 - 02.2020

Bachelor's Degree in Law- English Section
09.2016 - 06.2020

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Mahmoud Abouelmkarem