Summary
Overview
Work History
Education
Skills
Internships
Languages
Timeline
Hi, I’m

Mahmoud Mohamed

Alexandria
Mahmoud Mohamed

Summary

Dynamic leader with a proven track record at Clevver Converters and Hilton UK, excelling in customer relationship management and team mentoring. Spearheaded initiatives that significantly reduced customer complaints, demonstrating exceptional problem-solving and decision-making skills. Committed to enhancing customer satisfaction and fostering a collaborative work environment.

Offering strong foundation in communication and problem-solving, eager to learn and grow in customer service management environment. Brings ability to quickly grasp essential customer service concepts and techniques, along with strong organizational and leadership skills. Ready to use and develop communication and problem-solving skills in management role.

Overview

2
years of professional experience

Work History

Clevver Converters

Customer Service Manager
06.2023 - 08.2024

Job overview

  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Hilton UK

Assistant Customer Service Manager
10.2022 - 04.2024

Job overview

  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.

Education

Faculty Of Engineering
Alexandria, Egypt

Bachelor of Science from Gas And Petrochemical
06-2024

University Overview

Skills

  • Excellent time management skills
  • Decision-making
  • Training and mentoring
  • Problem-solving
  • Customer relationship management (CRM)
  • Quality assurance

Internships

Internships
  • Internship at Khalda Petroleum Company
  • Internship at Enppi Petroleum Company
  • Internship at OGS
  • IELTS score of 7.5


Languages

Arabic
Native language
English
Advanced
C1

Timeline

Customer Service Manager
Clevver Converters
06.2023 - 08.2024
Assistant Customer Service Manager
Hilton UK
10.2022 - 04.2024
Faculty Of Engineering
Bachelor of Science from Gas And Petrochemical
Mahmoud Mohamed