Mahmoud Mohamed
Egypt,Cairo
Summary
Dynamic Senior Project Manager with a proven track record at Telecom Egypt, adept at leading cross-functional teams to deliver projects on time and under budget. Skilled in problem-solving and communication, I enhanced stakeholder satisfaction and optimized processes, achieving significant productivity improvements while maintaining high-quality standards.
Overview
8
8
years of professional experience
Work History
Senior Project Manager
Telecom Egypt
01.2024 - Current
- Maintained schedules to meet key milestones at every project.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Facilitated collaboration between diverse teams to achieve common goals and drive project success.
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Business Process Specialist
Telecom Egypt
06.2022 - 01.2024
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Enhanced product quality with rigorous testing and adherence to industry standards.
Quality Assurance Specialist
Telecom Egypt
04.2020 - 06.2022
- Implemented quality assurance measures that led to improved product consistency.
- Reduced production errors by implementing rigorous quality assurance processes during the development phase.
- Implemented quality assurance programs to monitor staff performance and maintain high service standards.
- Implemented quality assurance measures to ensure consistent delivery of high-quality support services.
- Conducted ongoing quality assurance checks to maintain high standards in all completed projects.
Back Office Specialist
Telecom Egypt
02.2019 - 04.2020
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
- Maintained up-to-date knowledge of industry regulations and compliance requirements relevant to back-office functions; implemented necessary updates accordingly.
- Reduced processing errors with thorough attention to detail and adherence to established protocols.
- Developed detailed reports, analyzing trends and presenting findings to management for strategic planning purposes.
- Collaborated with other departments to improve interdepartmental communication and overall efficiency.
Customer Service Agent
Telecom Egypt
11.2017 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Education
Bachelor of Commerce – Accounting -
Benha University
BenhaSkills
Communication Skills
Training & Development
- PMP (Project Management Professional).
- ISO 9001 Quality Management System.
- BPMN (Business Process modeling and Notation).
Timeline
Senior Project Manager
Telecom Egypt
01.2024 - Current
Business Process Specialist
Telecom Egypt
06.2022 - 01.2024
Quality Assurance Specialist
Telecom Egypt
04.2020 - 06.2022
Back Office Specialist
Telecom Egypt
02.2019 - 04.2020
Customer Service Agent
Telecom Egypt
11.2017 - 02.2019
Bachelor of Commerce – Accounting -
Benha University
Similar Profiles
Mohamed Magdy El-EmamMohamed Magdy El-Emam
Senior Technical Support Engineer at Telecom EgyptSenior Technical Support Engineer at Telecom Egypt
Ahmed HabibAhmed Habib
Transmission Networks Operations & Maintenance Eng at Telecom EgyptTransmission Networks Operations & Maintenance Eng at Telecom Egypt
Ahmed SaadAhmed Saad
CIVIL AND TELECOM ROLLOUT SECTION HEAD at Telecom EgyptCIVIL AND TELECOM ROLLOUT SECTION HEAD at Telecom Egypt
Nouran AmrNouran Amr
Senior Designer at Raw StudioSenior Designer at Raw Studio
Osama ShehataOsama Shehata
Digital Manager at Marcom UnityDigital Manager at Marcom Unity