Mahmoud Mohamed Mahmoud Younis

• Successfully delivered on tasks within tight deadlines.
• Oversee the daily IT operations to ensure system stability and performance.
• Monitor core banking systems and execute EOD (End of Day) activities efficiently.
• Troubleshoot services, applications, deployments, and system errors.
  • Deploy core system upgrades to enhance system performance.
  • Identify and resolve operational issues, ensuring minimal downtime.
  • Collaborate with vendors to address technical challenges and system improvements.
  • Provide support and guidance to stakeholders on IT services and system-related concerns.
• Worked flexible hours, covering nights, weekends and bank holidays.

🔹 Technical Skills

✅ IT Operations Management
✅ System Monitoring & Troubleshooting
✅ Core Banking Systems (Finacle, Linux)
✅ Deployment & Performance Optimization
✅ Vendor Coordination & Issue Resolution
✅ End-of-Day (EOD) Processing

• Manage large amounts of inbound and outbound calls in a timely manner.
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Keep records of all conversations in our call center database in a comprehensible way.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Managed high volume of incoming calls, providing efficient customer service.
• Identified customer needs by listening actively during calls.
• Managed incoming calls to result in satisfactory customer service.

Greet and direct customers.
Answer customers’ questions about specific products/services.
Inform customers about discounts and special offers.
Provide customer feedback to the Store Manager.
Stay up-to-date with new products/services.

• Enhanced customer satisfaction by addressing and resolving complaints efficiently.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Updated product labelling and pricing to reflect discounts and offers.
• Worked closely with stock team to guarantee product availability and meet client requests.
• Provided product knowledge to customers for informed purchases.
• Advised customers on product selection based on their needs.

• A bank sales works as a salesperson and customer services agent, deducing a
  customer's needs, answering their questions, and matching them to financial services
  they may find helpful. Bank sales agents need to be familiar with their bank's offered in
  order to deduce which would best fit the prospective customer.
• Understand customer needs and requirements.
• Contact potential or existing customers to inform them about a product or service
  using scripts.
• Answer questions about products or the company.
• Keep records of calls, sales and note useful information.

• Controlling the shipping line that involves issuing all the required document (invoicingshipping).
• Following up with shipment.
• Updating orders shipped in our order management system.
• Solving issues regarding delaying orders in all zones for all the shipping providers.
• Coordinate with shipping companies.
• Tracing all the delayed shipment and the pending shipment over the system.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Completed duties to deliver on targets with accuracy and efficiency.
• Completed customer orders with speed and accuracy.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Oversaw daily operations to achieve high productivity levels.

• Lawyer job summary :
  Our private law practice is seeking a Lawyer to help manage personal injury, worker’s
  compensation and family law cases. The Lawyer will be responsible for maintaining
  accurate case files, working with our paralegals to meet all court requirements for each
  case and serving as a reliable advocate for our growing list of clients.