Mahmoud Mohamed Othman EL-Enawy
Head Of Operations - TBO.com
Cairo
Summary
Experienced Hotel Operations with wholesalers for online XML integrations, Price Analyst. Skilled in Negotiation, Pricing Research, Business Travel, Handling All Hotel Reservations Issues.
Overview
17
17
years of professional experience
2
2
Certificates
4
4
Languages
Work History
Head of Operations
TBO.com
01.2023 - Current
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
Operations Lead
TBO.com
12.2021 - 01.2023
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
Senior Executive Operations
TBO Holidays
09.2019 - 12.2021
Operations Manager
Hotelsme
10.2017 - 09.2019
Key Account Manager
Hotelsme
01.2017 - 10.2017
Assistant Operation Manager
Hotelsme
08.2016 - 01.2017
Operation Executive
Almosafer (Seera Group)
04.2016 - 08.2016
Product Specialist & Consultant
Almosafer (Seera Group)
09.2015 - 04.2016
Customer Service
Almosafer (Seera Group)
08.2015 - 09.2015
Travel Consultant (Call Center)
Almosafer
06.2015 - 08.2015
Ticketing Officer
EL-Mahmoud Travel
06.2011 - 06.2015
Public Relations Specialist
Egypt Air Airlines
11.2009 - 12.2010
Tour Operator
Starco Group Co.
03.2010 - 04.2010
- Working as tour leader for some private foreign tourists.
- Programs executor for company.
Public Relations Specialist
Egypt Air Airlines
09.2009 - 09.2009
Education
Tourism studies department
Future Academy
Skills
Studying AMADEUS for 2 years practically
Diploma - AMADEUS (Advanced)
Certification
AMADEUS Training Diploma Since April 2013
Timeline
Head of Operations
TBO.com
01.2023 - Current
Operations Lead
TBO.com
12.2021 - 01.2023
Senior Executive Operations
TBO Holidays
09.2019 - 12.2021
Operations Manager
Hotelsme
10.2017 - 09.2019
Key Account Manager
Hotelsme
01.2017 - 10.2017
Assistant Operation Manager
Hotelsme
08.2016 - 01.2017
Operation Executive
Almosafer (Seera Group)
04.2016 - 08.2016
Product Specialist & Consultant
Almosafer (Seera Group)
09.2015 - 04.2016
Customer Service
Almosafer (Seera Group)
08.2015 - 09.2015
Travel Consultant (Call Center)
Almosafer
06.2015 - 08.2015
Ticketing Officer
EL-Mahmoud Travel
06.2011 - 06.2015
Tour Operator
Starco Group Co.
03.2010 - 04.2010
Public Relations Specialist
Egypt Air Airlines
11.2009 - 12.2010
Public Relations Specialist
Egypt Air Airlines
09.2009 - 09.2009
Tourism studies department
Future Academy
Languages
Language: Written Spoken
Arabic: Native language Native language
English: very good very good
Germany: good good
Personal Data
- Date of Birth: 11st of July, 1990.
- Nationality: Egyptian.
- Marital status: Married.
- Military Status: Finished.