Mahmoud Mortada
Reservation And Operation
Cairo
Summary
Accomplished Sales Manager at Louvre Heights - MICE, adept in customer engagement and travel bookings, significantly increased sales revenue through strategic relationship-building and efficient record preparation. Leveraging strong communication skills and a customer-centric approach, achieved notable client satisfaction and repeat business. Expert in utilizing CRM tools for sales optimization, demonstrating a blend of hard and soft skills to drive profitability and team success.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Reservation Agent & Operation
Hotel Beds
04.2024 - Current
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Head of Sales
Louvre Heights - MICE
01.2021 - 03.2024
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
Sales Manager
Louvre Heights - MICE
03.2016 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Head of Reservation
Louvre Heights - MICE
09.2014 - 03.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Sales Executive
Power Elevator
10.2013 - 09.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Customer Service Agent
Vodafone - Call Center
02.2011 - 08.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Education
Bachelor of Laws -
Ain Shams University
Cairo 04.2001 -
Skills
Travel bookings
Hotel accomodations
Customer engagement
Record preparation
Timeline
Reservation Agent & Operation
Hotel Beds
04.2024 - Current
Head of Sales
Louvre Heights - MICE
01.2021 - 03.2024
Sales Manager
Louvre Heights - MICE
03.2016 - 01.2021
Head of Reservation
Louvre Heights - MICE
09.2014 - 03.2016
Sales Executive
Power Elevator
10.2013 - 09.2014
Customer Service Agent
Vodafone - Call Center
02.2011 - 08.2013
Bachelor of Laws -
Ain Shams University
04.2001 -
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