Mahmoud Mostafa
Front Desk Team Leader
Giza
Summary
I'm a hard working person experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sales & Retention Team Leader
Concentrix
01.2023 - 06.2024
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted in recruitment to build team of top performers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Customer Service Specialist
Concentrix
01.2022 - 12.2022
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Front Desk Team Lead
Nile Vibes Hotel
01.2020 - 12.2021
- Maintained a professional and welcoming lobby environment, contributing to positive first impressions for guests.
- Resolved guest complaints with empathy and professionalism, resulting in increased customer loyalty.
- Ensured compliance with safety and security protocols at the front desk, minimizing potential risks to guests or hotel property.
- Provided ongoing support for team members through coaching sessions, fostering professional growth within the team.
Education
High School Diploma -
Ahmed Lotfy El Sayed Highschool
04.2001 -
Skills
- Complaint resolution
- Mentoring
- Team Supervision
- Employee Evaluation
- Sales expertise
- Team motivation
- Conflict Resolution
Timeline
Sales & Retention Team Leader
Concentrix
01.2023 - 06.2024
Customer Service Specialist
Concentrix
01.2022 - 12.2022
Front Desk Team Lead
Nile Vibes Hotel
01.2020 - 12.2021
High School Diploma -
Ahmed Lotfy El Sayed Highschool
04.2001 -
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