Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Hi, I’m

Mahmoud Mustafa

Platform Experience Associate - Ex Call Center & Sales
Abu kabir
Mahmoud Mustafa

Summary

My name is Mahmoud, I started to work as International customer care agent at Vodafone UK which gained me Soft skills, Communication skills and Computer skills. Later on i worked as Retail Sales Representative at Vodafone Egypt Which added to me negotiation skills until i decided to get out of my comfort zone and travel to Malaysia to work as Platform Experience Associate at Accenture which was a shift leap to me personally and professionally.

Overview

8
years of professional experience
6
years of post-secondary education
2
Certifications
3
Languages

Work History

Accenture

Content Reviewer
12.2018 - 11.2023

Job overview

  • Align the content to the policy to make sure we have a safe platform
  • Create and raise new insights to the client to keep our policy and platform updated with the trending market
  • Innovate unique team engagement activities through weekly wellness newsletters and weekly wellness activity sessions
  • Train and enlight the newcomers to cope with the workflow by job shadowing on and off the queue to grant the quality with them
  • Collaboration with the QA's in weekly policy sessions to make sure all the policy guidelines are aligned.

Vodafone

Retail sales rep.
01.2018 - 10.2018

Job overview

  • Handle customer's inquiries and questions about merchandise
  • Assist customers with their purchases based on budget and interest
  • Locate the merchandise from the stockroom to the sales floor
  • Doing inventory at scheduled times.

Vodafone

International customer support
12.2015 - 03.2016

Job overview

  • Handle customer's inquiries and call within a set target frame
  • Support customers in solving software issues as network and operating system related issues
  • Followup within troubleshooting steps
  • Promote offers and services to the customers.

Education

Zagazig University

BAcc
09.2009 - 05.2015

University Overview

Skills

Training Facilitation

Websites

Certification

MyTefl, Canada, TEFL, 06/01/19, 07/01/19, TEFL/TESOL CERTIFICATION (120 Online Hour Program)

Timeline

Content Reviewer
Accenture
12.2018 - 11.2023
Retail sales rep.
Vodafone
01.2018 - 10.2018
International customer support
Vodafone
12.2015 - 03.2016
Zagazig University
BAcc
09.2009 - 05.2015
Mahmoud MustafaPlatform Experience Associate - Ex Call Center & Sales