Mahmoud Omar
Handover Manager
Cairo
Summary
Experienced Handover Manager with a strong track record in overseeing the transition of properties to clients. Expert in managing pre-handover inspections, coordinating with teams, and resolving issues to ensure a smooth handover process. Skilled in improving handover procedures, leading teams, and enhancing customer satisfaction through effective communication and problem-solving. Committed to delivering exceptional results and a seamless client experience.
Overview
12
12
years of professional experience
Work History
Handover Manager
Al Ahly Sabour
11.2022 - Current
- Professionally manage process of handing over units to customers and contribute to building a positive customer experience.
- Lead handover team by supervising pre-handover inspections, ensuring completion of the snag list, and continuously improving handover processes and policies to enhance customer satisfaction.
- Achieved departmental targets by developing and executing comprehensive strategic plans.
Extra Works Assistant Manager
Capital Group Properties
06.2021 - 11.2022
- Initiated and established a new department as a profit center to generate revenue.
- Finalized and utilized service provider tenders, offered diverse products to enhance client units, and created finishing packages, decorative items, landscape products, and alteration options.
- Managed the team through the process of discussing different products, issuing quotations, and signing contract amendments.
Community Management Assistant Manager
Emaar Misr
06.2020 - 06.2021
- Address resident concerns, handle service requests and complaints, and foster positive relationships within the community.
- Oversee daily property management tasks, including maintenance requests and inspections of common areas and living zones.
- Monitor and enforce community rules and regulations, manage violations and breaches, and ensure compliance with policies.
- Plan and execute community events and activities to engage residents and enhance community spirit.
Technical client Relations supervisor
Tatweer Misr
05.2018 - 06.2020
- Meet with clients to discuss and finalize modifications, ensuring their needs and preferences are accurately captured.
- Work closely with various departments to obtain necessary approvals and issue detailed quotations.
- Present clients with additional options, including furniture and swimming pool alternatives, to enhance their unit experience.
- Conduct weekly site visits to Fouka Bay and IL Monte Galala to monitor construction progress.
Technical Modification and Client Relations Engineer
Palm Hills Developments
12.2015 - 05.2018
- Assess client requests for structural or architectural modifications to prepare accurate quotations.
- Collaborate with consultants for updated structural drawings and with contractors to verify quotations. Follow up on permits and conduct site visits to review modification progress.
- Review and provide feedback on client requests for internal modifications.
- Conduct site visits with clients to review and discuss the progress of modifications.
- Prepare and submit weekly reports on any site violations. Handle insurance cheque refunds requests.
- Manage the snag list to facilitate handover of units to clients, coordinating with the Project Manager, consultant, and contractor to resolve all snags list.
Civil Engineer
AL AAMRI Contracting Ras Al Khaimah UAE
12.2014 - 11.2015
- Oversee working process for each project, ensuring adherence to timelines and quality standards.
- Conduct daily site inspections to monitor progress and address any issues.
- Prepare and submit weekly reports for each project and detailing progress.
- Work with consultants to obtain approval for drawings and ensure compliance with project specifications.
- Handle subcontractor agreements and performance, ensuring work meets project requirements.
- Manage approval process with municipal authorities for concrete work and other project-related permits.
Technical Client Relations
Sodic (Edara)
10.2012 - 11.2014
- Meet with clients to discuss and address any requested modifications.
- Conduct daily site inspections to prepare and submit weekly reports on any site violations.
- Manage the process of refunding insurance cheques upon project completion.
Education
MBA - Project Management
Arab Academy For Science And Technology
Cairo , Egypt 04.2001 -
Bachelor of Civil Engineer, Ain Shams University - Construction Management
Ain Shams University.
04.2001 -
Skills
Team Leadership
undefinedPersonal Information
- Place of Birth: Cairo
- Date of Birth: 01/02/90
- Gender: Male
- Nationality: Egyptian
Militaryservice
Exempted
References
Furnished Upon Request June 2024
Rakmunicipality
G+1(Approved)
Extracurricular Activities
Charity Member at Hand In Hand in AUC, An organization to help elders and orphans, 2010-2011 Delegate in International Conference on Global Economy (ICGE) AUC, 2010-2011 Media Member at SIFE ASU (Student In Free Enterprise Ain Shams University), An organization of events & the link between the public and the activity, 2010-2011 Internship with AIESEC Manipal University in India, For the awareness of AIDS in and around Manipal and also people suffering from AIDS, 08/15/2012 - 09/29/2012
Timeline
Handover Manager
Al Ahly Sabour
11.2022 - Current
Extra Works Assistant Manager
Capital Group Properties
06.2021 - 11.2022
Community Management Assistant Manager
Emaar Misr
06.2020 - 06.2021
Technical client Relations supervisor
Tatweer Misr
05.2018 - 06.2020
Technical Modification and Client Relations Engineer
Palm Hills Developments
12.2015 - 05.2018
Civil Engineer
AL AAMRI Contracting Ras Al Khaimah UAE
12.2014 - 11.2015
Technical Client Relations
Sodic (Edara)
10.2012 - 11.2014
MBA - Project Management
Arab Academy For Science And Technology
04.2001 -
Bachelor of Civil Engineer, Ain Shams University - Construction Management
Ain Shams University.
04.2001 -
Similar Profiles
Mohamed Abdelkarim Amer GhazyMohamed Abdelkarim Amer Ghazy
Area Manager at Al Ahly Momkn for Electronic Payment ServicesArea Manager at Al Ahly Momkn for Electronic Payment Services
MOHAMED SALEMMOHAMED SALEM
Insurance coordinator &Claims Supervisor at AL-AHLY HOSPITAL KHMInsurance coordinator &Claims Supervisor at AL-AHLY HOSPITAL KHM
Mohamed GoudaMohamed Gouda
Team Leader at Al-Ahly Computer EquipmentTeam Leader at Al-Ahly Computer Equipment